Academic Operations Supervisor

One of California’s leading educational service providers, FLEX College Prep, is seeking dynamic and

customer-driven individuals to drive sales within assigned markets and provide outstanding service to its

diverse client base. The Academic Operations Supervisor performs a valuable role supporting the sales and

operations departments as well a primary contact for clients. This position will report directly to FLEX’s Director

of Academic Operations.

What you’ll do : Operations Support

Operations Support

• Oversee Operations Staff at 3 locations
• Perform all administrative tasks related to FLEX services, ensuring smooth operations both in-person and online.
• Monitor and track data related to customer satisfaction and student progress.
• Oversee all of FLEX's California facilities, including coordinating lease agreements, and utilities, and maintaining a professional center aesthetic.

Sales Support

• Work with the Director for Academic Service Operations on sales promotions / pricing structures.
• Coordinate and Facilitate marketing efforts, including webinars, seminars, direct mailings, etc.
• Manage FLEX institutional partnerships, ensuring excellent student satisfaction.
• Ensure high standards of post-sale service and manage program data and analytics to enhance service quality.
• Maintain an updated CRM system, provide accurate sales forecasts, and optimize lead management.
• Respond to customer inquiries.

Where you’ll do it :

Northern California : Cupertino or Palo Alto; occasional travel to Fremont and Irvine offices

Requirements

What we’re looking for :

Bachelor’s degree required

MUST have 3+ years exp managing a staff of 4-5 direct reports

2+ years of administrative / sales operations experience

Experience working in education, college prep or related industry strongly preferred

Strong MS Office and CRM database experience

Strong interpersonal communication skills, ability to establish rapport with students, parents, and co-workers

Excellent time-management, attention to detail, and organizational skills

Proven ability to multi-task

Benefits

What we’re excited to give you :

• Compensation range : $70,000 - $80,000 annually
• Hybrid after 1st 90 days
• Opportunities for rapid growth and merit-based promotion
• 3 weeks paid time off
• Paid company holidays
• Subsidized medical, dental and vision insurance
• Discounts for FLEX services
• Free food. Getting out of bed can be hard - coffee’s on us!
7 days ago