Job Title : Medical Practice Representative
Location : Bel Air, MD
Overview : The Upper Chesapeake Multi-Specialty Clinic is seeking a dedicated and experienced Medical Practice Representative III (MPR III) to support our busy, growing practice.
This role is crucial as we onboard a new clinic manager. The ideal candidate will help manage the front desk operations and support a high volume of patient interactions.
This position offers potential for growth, with opportunities for promotion to a team lead role.
Responsibilities :
- Patient Registration : Manage the registration of approximately 100 patients per day, divided among 4 front desk staff.
- Phone System Management : Handle a busy multi-phone line system with 50-60 inbound calls per person per day, ensuring high-level service for each interaction.
- Service Calls : Provide excellent customer service for straightforward service calls.
- Medical Records Management : Collaborate with 4 other MPRs to handle patient medical records requests, authorization requests, referrals, and prescription refills.
- Check-in / Check-out : Efficiently manage patient check-in and check-out processes.
- Appointment Scheduling : Use EPIC to schedule patient appointments.
- Document Sharing : Perform scanning, faxing, and other document sharing tasks.
- Customer Service : Consistently deliver outstanding customer service.
Qualifications : Must-Have Skills :
Must-Have Skills :
Experience in patient registration (1-3 years in healthcare preferred).High-quality customer service skills.Experience managing high-volume inbound phone calls.
Schedule / Shift :
Monday to Friday, 8 : 30 AM - 5 : 00 PM.
Pay :
- $18-$20 / hr
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The ideal candidate will help manage the front desk operations and support a high volume of patient interactions. Manage the registration of approximately 100 patients per day, divided among 4 front desk staff. Job Title: Medical Practice Representative. The Upper Chesapeake Multi-Specialty Clinic i...
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