Medical Front Desk

Medix
Bel Air, US
$18-$20 an hour
Permanent

Job Title : Medical Practice Representative

Location : Bel Air, MD

Overview : The Upper Chesapeake Multi-Specialty Clinic is seeking a dedicated and experienced Medical Practice Representative III (MPR III) to support our busy, growing practice.

This role is crucial as we onboard a new clinic manager. The ideal candidate will help manage the front desk operations and support a high volume of patient interactions.

This position offers potential for growth, with opportunities for promotion to a team lead role.

Responsibilities :

  • Patient Registration : Manage the registration of approximately 100 patients per day, divided among 4 front desk staff.
  • Phone System Management : Handle a busy multi-phone line system with 50-60 inbound calls per person per day, ensuring high-level service for each interaction.
  • Service Calls : Provide excellent customer service for straightforward service calls.
  • Medical Records Management : Collaborate with 4 other MPRs to handle patient medical records requests, authorization requests, referrals, and prescription refills.
  • Check-in / Check-out : Efficiently manage patient check-in and check-out processes.
  • Appointment Scheduling : Use EPIC to schedule patient appointments.
  • Document Sharing : Perform scanning, faxing, and other document sharing tasks.
  • Customer Service : Consistently deliver outstanding customer service.

Qualifications : Must-Have Skills :

Must-Have Skills :

Experience in patient registration (1-3 years in healthcare preferred).High-quality customer service skills.Experience managing high-volume inbound phone calls.

Schedule / Shift :

Monday to Friday, 8 : 30 AM - 5 : 00 PM.

Pay :

  • $18-$20 / hr
  • 30+ days ago
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