Client Success Specialist - Digital Markets

About Gartner Digital Markets :

Gartner Digital Markets is a business unit within Gartner. Our mission is to empower organizations to accelerate growth by helping them embrace the right technology and services.

Gartner Digital Markets is the world’s largest platform for finding software and services. With more than 100 million annual visitors across four buyer destinations Capterra, GetApp, Software Advice, and UpCity and 70 localized sites, Gartner Digital Markets helps software and service providers build their brand, capture demand, and understand their market.

As the only destination for software and services driven by independent, objective research and verified customer reviews, we help connect providers with in-market buyers to fuel growth across the full funnel.

For candidates interested in taking their next career step, Gartner Digital Markets offers the best of two worlds the stability and resources of a large, established organization combined with the fast pace and excitement of working for a dynamic growth business.

Our team is on the front lines of innovation in an industry that is always transforming, providing an incredible opportunity for you to grow and learn throughout your career.

What we’re looking for :

The Client Success Specialist provides world-class, omni-channel support to our clients (software marketers and business leaders).

This role is ideal for an all-star customer service professional who will support our Client Success Account Managers and our clients.

As a member of the Client Success team, you will resolve incoming support tickets while ensuring all client needs are met with both speed and empathy.

Why you’ll want to come to work :

Resolve incoming support tickets in a timely and efficient manner.

Address client needs while maintaining relationships with key accounts via phone and email.

Update and maintain account information and content for existing clients.

Accurately create reports on a daily, monthly, and quarterly basis for some of our larger high-potential accounts.

Take ownership in your training and development by being proactive, asking questions and identifying areas for growth.

Collaborate with internal colleagues to maximize the value Gartner delivers to clients and achieve team targets and goals.

Execute key workflows such as client onboarding to set vendors up for long-term success.

What you’ll bring to the team :

Bachelor's degree preferred, but not required.

0-2 years of relevant sales or customer support experience.

Excellent communication skills, verbal and written with a high-level professionalism.

Strong organizational and time management skills, with ability to multitask.

Enthusiasm for helping and educating others.

Interest in marketing, business and technology

Don’t meet every single requirement? We encourage you to apply anyway. You might just be the right candidate for this, or other roles.

Check out our video to learn about who we are, and what we do :

youtube.com / watch?v oSO h5VZ9a0

What you’ll receive :

Competitive compensation.

Limitless growth and learning opportunities.

A collaborative and positive culture - join a diverse team of professionals that are as smart and driven as you.

A chance to make an impact your work will contribute directly to our strategy.

A hybrid work environment enjoy the flexibility of working from home and the energy of collaborating with peers in our dynamic offices.

20+ PTO days plus holidays and floating holidays in your first year.

Extensive medical, dental insurance and vision plan.

401K with corporate match, immediate vesting.

Health-and-wellness-related allowance programs.

Parental leave.

Tuition reimbursement.

Employee Stock Purchase Plan.

Employee Assistance Program.

Gartner Gives Charity Match.

And much more!

What are we :

Action Oriented - You have what it takes to deliver measurable results, fast. We encourage and guide the vision, roadmap to success and the action it takes to make it happen.

Intellectually Curious - You love learning and are excited by the potential teaching opportunities within your role. You bring respectful, radical candor to your work, with a mindset of desiring ongoing professional and personal development.

Collaborative - You believe in the one team, shared mission philosophy. You are open to giving and receiving feedback and understand the value of working together to accomplish more than could be accomplished alone.

Web : gartner.com / en / digital-markets

Careers : jobs.gartner.com / teams / digital-markets

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Who are we?

At Gartner, Inc. (NYSE : IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to more than 20,000 associates globally who support 15,000 client enterprises in 90 countries and territories.

We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference.

The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future.

How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results.

This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 48,800 USD - 67,620 USD.

Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location.

In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan.

Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates.

We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability.

You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to .

Job Requisition ID : 87813

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