Responsibilities for the Collections Specialist
- Collecting past due residential and commercial accounts.
- Monitor accounts to identify outstanding debts.
- Investigate historical data for each debt or bill.
- Contact customers to collect their overdue payments.
- Take actions to encourage timely debt payments.
- Negotiates payment plans with customers based upon specific parameters.
- Resolve customer credit issues.
- Update account status records and collection efforts.
- Report on collection activity and accounts receivable status.
- Maintains a professional and customer-friendly manner with each account.
- Handles outbound and inbound calls professionally and knowledgeably.
Qualifications for the Collections Specialist :
- Previous experience as a collections specialist or similar role
- Knowledge of customer service best practices.
- Excellent communication skills (both verbal and written).
- Patience and empathy while dealing with a variety of customers.
- Efficiently managing time to ensure timely responses to customer inquiries and completing tasks.
- Working knowledge of MS Office (Outlook, Excel, Teams).
- Comfortable working with targets.
- Problem-solving skills
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