Assistant Manager, Customer Operations - Grand Rapids Tanger

200 Old Navy, LLC
7171 ON Grand Rapids Tanger
Full-time

About the Role

As an Assistant Manager, you set the tone for the store and the team and help bring our brand to life for our customers.

You’re responsible for driving profitable sales growth through all aspects of the store including; customer and product operations, merchandising, and talent development.

You are responsible for supporting the execution of the store strategy to achieve performance goals. Through collaboration with your General Manager and / or Assistant General Manager, you will teach and coach behaviors to Leads, Experts and Brand Associates to cultivate a high performing team to deliver a best-in-class experience to our customers.

What You'll Do

Support strategies and processes to drive store sales and deliver results through a customer centric mindset.

Recruit, hire and develop highly productive Brand Associate and Expert teams.

Own assigned area of responsibility.

Implement action plans to maximize efficiencies and productivity.

Perform Service Leader duties.

Ensure consistent execution of standard operating procedures.

Represent the brand and understand the competition and retail landscape.

Promote community involvement.

Leverage omni-channel to deliver a frictionless customer experience.

Ensure all compliance standards are met.

Who You Are

A current or former retail employee with 1-3 years of retail management experience.

A high school graduate or equivalent.

A good communicator with the ability to effectively interact with customers and your team to meet goals.

Passionate about retail and thrive in a fastpaced environment.

Driven by metrics to deliver results to meet business goals.

Determined to effectively lead and inspire others to learn and grow through coaching and mentoring.

Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.

Able to utilize retail technology.

Able to maneuver around the sales floor, stockroom and office and lift up to 30 pounds.

Ability to travel as required.

12 hours ago
Related jobs
200 Old Navy, LLC
Byron Center, Michigan

Through collaboration with your General Manager and/or Assistant General Manager, you will teach and coach behaviors to Leads, Experts and Brand Associates to cultivate a high performing team to deliver a best-in-class experience to our customers. As an Assistant Manager, you set the tone for the st...

Promoted
YMCA of Greater Grand Rapids
Middleville, Michigan

The YMCA of Great Grand Rapids utilizes a. Performs any other functions necessary for the smooth and efficient operation of the YMCA of Greater Grand Rapids Association. The YMCA of Greater Grand Rapids is a qualifying employer for the Public Service Loan Forgiveness (PSLF) program. The Early Learni...

Promoted
Design Within Reach
Grand Rapids, Michigan

General Manager - Grand Rapids**. Design Within Reach Grand Rapids, Michigan **About this Opportunity:**. The Studio General Manager is responsible for the management of all activities within the Studio. Our Studios serve as both a retail environment and as community centers for design, inviting con...

Promoted
YMCA of Greater Grand Rapids
Ada Township, Michigan

The YMCA of Great Grand Rapids utilizes a Membership By Design framework, which is a member involvement and community building model for YMCAs across the country. Performs any other functions deemed to be necessary for the smooth and efficient operation of the YMCA of Greater Grand Rapids Associatio...

Johnson and Johnson
Grand Rapids, Michigan

Field Reimbursement Manager Dermatology- Grand Rapids / Ann Arbor - Johnson & Johnson HCS, Inc. Johnson & Johnson Innovative Medicine's Patient Engagement and Customer Solutions (PECS) team is recruiting for a Field Reimbursement Manager which will be a field-based position. Collaborate with field s...

Bowlero corporation
Grand Rapids, Michigan

This role will be based out of the Grand Rapids, MI Market. Our Restaurant/Hospitality Managers assist the General Manager with all aspects of the center and its management. If you’ve ever thought of becoming a General Manager at one of our centers, then the Restaurant/Hospitality Manager is a great...

The Peach Truck - Detroit- Grand Rapids
Grand Rapids, Michigan

Respond promptly to any negative customer experiences, de-escalating situations, and supporting the team in making things right for the customer, when necessary getting with customer service teams to solve the customers' problems. Dedicated to placing the customer experience as the utmost priority, ...

Bank of America
Grand Rapids, Michigan

This position is posted as a Senior Relationship Manager but is flexible and can be filled as a Relationship Manager if the posted qualifications are met by a strong, less experienced candidate. ...

ThinkTank LLC
Grand Rapids, Michigan

As a Direct Marketing Manager, you will lead a team of Broadband Consultants dedicated to promoting and enrolling eligible customers into an affordable home internet and streaming TV service package for a leading Fortune 500 company. This role is critical in driving the campaign's success, ensuring ...

City of Grand Rapids
Grand Rapids, Michigan

The City of Grand Rapids does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy or gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, ...