PBX Agent

Description

Just four miles from Disneyland®, we offer firework views and easy access to the Anaheim Resort Transportation (ART) shuttle to the parks.

Angel Stadium, the Anaheim Convention Center, Honda Center, and Chapman University are all within 10 minutes. Enjoy our restaurants, outdoor pool, and a warm DoubleTree Chocolate Chip Cookie on arrival.

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country.

We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more.

In this role, you'll warmly welcome our guests and provide exceptional service throughout their stay. You and the entire front office team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests arrive.

Your efforts will create unforgettable and unique memories that leave a lasting impression.

ESSENTIAL JOB FUNCTIONS :

• Deliver unparalleled service, courtesy and care to our guests
• Promptly answer telephone calls, greet callers with a positive and clear voice, respond promptly and effectively to guest questions and request
• Act as liaison between guest and security, guest services or engineering. Provide timely information via paging system and two-way radios to employees in response to emergencies and guest requests such as plumbing problems, airport shuttle service, etc.
• Briefly answer basic inquires, such as time, extension numbers, outlet hours, etc.
• Remain calm and polite especially during emergency situations and / or heavy hotel activity. Listen to details to identify nature of problem and respond appropriately in accordance with established procedures.

Initiate emergency response as necessary and legibly document pertinent details. Resolve complications and complaints such as missed wake up calls or missed messages using previous experience and good judgment.

Physical Demands :

Ability to lift, carry, push or pull 10 lbs

Qualifications : Education :

Education :

High school diploma or its equivalent

Experience :

• One year of front office phone operator experience in hotels preferred
• One year of experience working in customers service or a guest-facing role required
• Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel
• Previous experience with hotel PMS systems a plus. Examples : OPERA, OnQ

Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)