General Manager

About the Company

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Flow aims to create a superior living environment that enhances the lives of our residents and communities by developing, acquiring, owning, and managing multifamily apartment buildings and the services and technology inside those buildings.

Fulfilling our mission will require an exceptional group of people whose collective output is greater than the sum of its individual parts.

Our team members are energized by the opportunity to impact our residents’ lives in meaningful ways. They are bold and creatively ambitious, driven by relentlessly high standards, act with a sense of urgency and accountability, and always, above all, operate with integrity, loyalty, and trust.

About the Role

We are seeking an experienced and driven General Manager to lead our 98-unit extended stay property within a larger 600-apartment complex in Fort Lauderdale.

The General Manager will oversee all aspects of property operations, including guest experience, revenue management, distribution, and team leadership.

This role requires a passion for hospitality, strong business acumen, and the ability to deliver exceptional results in a dynamic environment.

Responsibilities

• Oversee all aspects of property operations, ensuring the highest levels of guest satisfaction, profitability, and efficiency.
• Develop and implement strategies to optimize revenue, occupancy, and distribution across various channels, working closely with the Distribution Manager and Revenue Management team.
• Lead and mentor a team of hospitality professionals, fostering a culture of excellence, empowerment, and continuous improvement.
• Collaborate with the Guest Experience Manager to develop and deliver personalized, memorable experiences for our guests, driving engagement and loyalty.
• Manage property finances, including budgeting, forecasting, and expense control, to ensure the property meets or exceeds financial targets.
• Oversee the maintenance and upkeep of the property, working with the maintenance team to ensure all facilities, amenities, and guest rooms are in excellent condition.
• Build and maintain strong relationships with key stakeholders, including property owners, corporate housing providers, and local community partners.
• Ensure compliance with all company policies, procedures, and quality standards, as well as local, state, and federal regulations.
• Analyze performance metrics and guest feedback to identify areas for improvement and implement solutions to drive results.
• Stay up-to-date on industry trends and best practices, continuously seeking opportunities to innovate and enhance the guest experience.

Ideal Background

• 4-5 years of experience in hospitality management with a proven track record of success in leading extended stay or hotel properties.
• Strong business acumen with expertise in revenue management, distribution, and financial management.
• Exceptional leadership and coaching skills with the ability to build, motivate, and develop high-performing teams.
• Excellent communication and interpersonal skills with the ability to build and maintain relationships with guests, colleagues, and partners.
• Analytical and problem-solving skills with the ability to use data and insights to drive decision-making and continuous improvement.
• Proficiency in Microsoft Office Suite and experience with property management systems (PMS) and revenue management software.
• Familiarity with CloudBeds or similar property management platforms is a plus.
• Bachelor's degree in hospitality, business, or a related field; advanced degree is a plus.
• Flexibility to work evenings, weekends, and holidays as needed.

This is an exciting opportunity to lead a unique extended stay property and be part of a growing, innovative hospitality brand.

The successful candidate will have the opportunity to make a significant impact on the property's performance and guest experience while growing their career in a dynamic and supportive environment.

Benefits

• Fully employer-paid benefits (Medical / Dental / Vision / Disability / Life).
• Paid time off and 13 paid holidays.
• 401(k) retirement plan.
• Healthcare and Dependent Care Flexible Spending Accounts (FSAs).
• Pre-tax commuter benefits.
• Employee Assistance Program (EAP), free therapy through SpringHealth, acupuncture, and other wellness offerings.

Flow is proud to be an equal opportunity workplace and hires regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity and / or expression, pregnancy, Veteran status any other characteristic protected by federal, state or local law.

In addition, we provide reasonable accommodation for qualified individuals with disabilities.

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