Customer Care Representative
Job Details
Job Location
Customer Call Center - Auburn, NY
Position Type
Full Time
Education Level
High School
Salary Range
$16.00 - $16.50 Hourly
Travel Percentage
None
Job Shift
Description
Position Summary :
The primary duty of a Customer Care Representative is to assist MacKenzie-Childs customers with placing new orders or helping with existing orders.
In addition, a representative will help troubleshoot complaints, errors, account questions, cancellations or other issues that may arise via email, live chat or telephone.
Essential Job Duties and Responsibilities : (Additional duties may be assigned)
80% Read and respond to customers emails and live chats promptly and with proper etiquette.
10% Review follow-ups to close any open customer issues.
10% Make outbound phone calls to assist customers with placing new orders, help with existing orders, and troubleshoot issues to come to a fair resolution for both the customer and the company.
Supervisory Responsibilities :
This position does not have any supervisory responsibilities.
Qualifications
Education and Experience :
- High school diploma or GED
- One year of Customer Service hands-on experience desired
Special Requirements :
Rotating weekend work as required to meet business needs.
Location : Onsite required in Auburn, NY
Knowledge, Skills, and Abilities :
- Ability to multitask and work in a fast-paced, dynamic and changing environment with a focus on meeting deadlines.
- Excellent attention to detail.
- Must have strong interpersonal and communication skills
- Self-motivation, action-oriented, as well as a team player
- Maintain consistent, dependable attendance
- Access to secure home internet should the need arise for work from home
Equipment Used :
- Computer, printer, telephone, photocopier, scanner and calculator
- Computer Software : Outlook, Word and Excel
Physical and Mental Requirements :
- Ability to sit, stand, walk, talk, hear, reach, push, pull, lift, crouch, kneel, bend, climb stairs, use fingers to grasp, handle, feel, and perform repetitive motions of hands or wrists.
- Exerts up to 10 pounds of force occasionally and / or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Close mental and visual attention required to perform work dealing primarily with preparing, analyzing, and interpreting data and figures, using a computer terminal, and / or extensive reading.
- Must work for prolong periods of time utilizing a computer keyboard and screen.
Environmental Conditions :
Work is performed in a typical office environment.
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