INSIDE SALES REPRESENTATIVE

Inside Sales Representative

Atlanta, GA Mailchimp is a leading marketing platform for small business. We empower millions of customers around the world to build their brands and grow their companies with a suite of marketing automation, multichannel campaign, CRM, and analytics tools.

The Inside Sales team is the first point of human contact for prospective customers learning how Mailchimp adds value to their business.

The team works with businesses ranging from completely new to digital marketing to those switching from other providers and looking to optimize.

We guide conversations with prospective customers who come to Mailchimp and inquire about our platform offerings with features, integrations, pricing, and security.

Through an others-centered selling approach, the team encourages accelerated feature adoption leading to enhanced value from our platform.

Our team's guidance sets businesses up for success before their first touch point with Product Support. If youre passionate about helping businesses grow, touting the benefits of smart marketing, and thrive on connections over the phone, in person, and via email with marketers, business leaders, and agencies, wed like to talk to you.

Were looking for a candidate who is passionate about Mailchimp and eager to educate prospective customers on Mailchimps platform capabilities.

An ideal candidate is a good listener who is comfortable asking clarifying questions to uncover prospective customers use cases.

You will tie prospective customer marketing pain points to Mailchimp solutions while using conversational probing questions to qualify leads and build our pipeline.

You will provide prospective customers with fast, accurate answers to their Mailchimp inquiries, informing prospects of the ways Mailchimp can help them become smarter marketers while growing their brand.

What you'll do here :

• Monitor inbound channels (phone & email) and proactively respond to leads
• Own initial discovery conversations with prospective customers
• Dissect and qualify prospects' business goals to determine if Mailchimp can be a strategic investment for their business' growth
• Accurately capture customer information, including addresses and phone numbers, for future follow-up in our CRM
• Work closely and set appointments with team members in a warm handoff to further engage warm and hot leads
• Translate Mailchimps features into benefits for the customer
• Use pre-built formulaic solutions and recommendations based on customer goals and objectives, including recommending best billing plans
• Offer competitive insights as to why Mailchimp is, or is not, a good fit for each prospective customers needs
• Maintain up to date knowledge on the market and competitive landscape
• Explain our Terms of Use in plain language
• Meet / exceed defined productivity and quality metrics

We'd love to hear from you if you have :

• 6 months with prior relevant experience (preferred)
• Strong written and interpersonal communication skills, including the ability to explain concepts to an international audience
• High energy, outgoing and capable of making a high volume of emails and phone calls
• Metrics-driven to achieve assigned goals
• Solid understanding of our Terms of Service and AUP
• Strong organizational skills in the work at hand
• Ability to work under general supervision
• Attention to detail, follow-through, and accountability

Bonus points for :

Being multilingual in one or more major European language

How youll work : Our Core Leadership Behaviors are the observable and measurable leadership actions and skills that contribute to our effectiveness and success in our roles at Mailchimp.

They determine how we do our jobs and how we meet our goals, enabling us to bring out the best in each other and execute on our strategic plans to deliver for our customers.

• Thriving in Complexity : You unravel and make sense of potentially sophisticated, incomplete, and contradictory information to effectively solve problems.
• Nimble Learning : You tackle problems with experimentation, using successes and failures to inform future decisions
• Expecting the best : You hold yourself and others accountable to meet commitments
• Collaborating Courageously : You build partnerships across the company and work collaboratively with others to meet strategic goals
• Cultivating Candor : You act with integrity and earn the confidence and trust of others through honesty and authenticity
• Inclusive Leadership : You recognize the value diversity brings to our organization and leverages different perspectives to enhance organizational culture and drive performance
• Customer Obsessed : You listen hard to customers, understand their challenges, develop relationships with them, and deliver products that remove their obstacles
• Action Oriented : You initiate new opportunities and face tough challenges with a sense of energy, enthusiasm and service

to find out more!

Mailchimp is a founder-owned and headquartered in the heart of Atlanta with offices in Brooklyn, Oakland, Vancouver, and London with additional remote work locations available.

Our purpose is to empower the underdog, and our mission is to democratize cutting edge marketing technology for small business.

We offer our employees an, extremely competitive compensation, fully paid insurance benefits (for employees and their families), paid vacation, sick, and other leave, tuition reimbursement, and 401(k) matching.

We hire collaborative, customer obsessed, problem solvers and give you ample opportunity to grow and succeed. At Mailchimp, we understand that experience comes in many forms.

We dont just accept differences, we celebrate them, support them, and hire peeps from a wide variety of backgrounds because it makes our company stronger.

Were dedicated to adding new perspectives to the team - so if your experience aligns with what were looking for (even if you dont check every single box), please consider applying!

Mailchimp is an equal opportunity employer, and we value diversity at our company. We don't discriminate on the basis race, color, citizenship status, national origin, ancestry, sex, gender (including gender expression and gender identity), sexual orientation, age, weight, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, genetic information, or any other factor protected by federal, state or local law.

Mailchimp also prohibits harassment of applicants and employees based on any of these protected categories, and complies with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions.

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