Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.
As a Senior Product Associate in Chase Payment Solutions, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings.
Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.
The Small & Medium-Sized Business Organization (SMB Payments) is part of global JP Morgan Payments organization and is an innovative leader in serving small and medium-size business clients through banking, payments, and value-added services.
We take a client-first approach in developing solutions that help our more than 5 million small business customers across the US and Canada to start, run and grow their businesses.
Together, . Morgan and Chase hold the #1 position in payments market share both in number of transactions and volume processing over 2 trillion in volume and over 50% of eCommerce transactions in the .
The SMB Payments team is a group of builders with an entrepreneurial mindset, and we are looking for team members who value collaboration, accountability, inclusivity, customer centricity and innovation.
Job responsibilities
- Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
- Considers and plans for upstream and downstream implications of new product features on the overall product experience
- Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
- Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
- Writes the requirements, epics, and user stories to support product development
- Synthesize large amounts of information in order to inform and make decisions quickly, take risks, course-correct and adapt, and constantly iterate on your approach
- Discuss functional details of workflows with key stakeholders with some high level technical information
Required qualifications, capabilities, and skills
- 3+ years of experience or equivalent expertise in product management or a relevant domain area
- Proficient knowledge of the product development life cycle
- Experience in product life cycle activities including discovery and requirements definition
- Developing knowledge of data analytics and data literacy
- Aptitude to learn, solve challenging problems and a passion to deliver great user experiences
- High level understanding of customer experience, analytics, and agile methodologies (toolsets such as JIRA, Confluence
- Energetic and curious self-starter with willingness to learn
Preferred qualifications, capabilities, and skills
- Experience partnering with engineering and design teams in bring products to market
- Experience supporting product launches and supporting the end-to-end product lifecycle for complex / large-scale initiatives, including development of the product roadmaps and initiatives
- Ability to manage tight delivery timelines and demonstrate calmness under pressure
- An obsession with customer experience and product fidelity
- Strong communication capabilities; ability to clearly and succinctly communicate with various stakeholders such as cross-functional teams and senior leadership
- Familiarity with risk mitigation and risk mitigation strategies
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