General Manager, Market Operations

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Job Title : General Manager, Market Operations

Location : Onsite - Auburn, MA

Employee Type : Full Time, Exempt

Compensation : $108,000 Annually + Full Benefit Package and Bonus Opportunity

The General Manager, Market Operations is responsible for a 7 day-a-week operation, including, but not limited to, market operating costs, vehicle inventory control and reconciliation, vehicle logistics, member experience, vehicle service and repair, and vehicle infleeting and defleeting.

A market for Flexcar may be a stand-alone city, or include multiple cities. The role oversees all operations for a variable-sized fleet and takes ownership of all site activities and processes.

What you’ll do :

• Fiscally responsible management of operations P&L for all locations within your market including the ability to propose ways to increase site profitability.
• Total ownership of all site operations metrics, including available inventory, unavailable inventory, service inventory, inventory dwell time, registration hold, and other relevant metrics.
• On-time delivery for all customer orders in showroom-quality condition.
• Prioritizes needs of the business and rolls up their sleeves when needed to get the job done.
• Responsible for keeping market staffed appropriately to fulfill business demand and remain within budget guidelines.
• Creates business cases to justify site expenses and / or services.
• Pivots quickly to changing business demands.
• Build relationships with vendors to drive costs down and improve turnaround times.
• Pilot and own new initiatives and provide constructive feedback to leadership team.
• Build reports to analyze and review site metrics with team and create action plans to bridge any gaps.
• Provide feedback to both managers and front-line team members regularly, both positive and developmental in both a formal and informal setting.
• Entrepreneurial ownership, driven by a sense of urgency, with the ability to prioritize and balance critical workstreams.

What Drives Success for This Role :

• 7-10 years of operations management background, preferably in vehicle operations / service.
• Bachelor's degree in Operations Management or similar fields preferred but not required.
• Understanding of 6S and Gemba methodology.
• Understanding of basic EH&S practices, and how to drive / implement them in a site.
• Ability to communicate clearly and concisely within a timely manner in a high visibility role to all levels of leadership.
• Experience working with cross-functional teams such as facilities, real estate, and product teams to drive site efficiency and cost effective.
• Prior P&L ownership experience preferred.
• Ability to cover all hours of the business, including evenings, nights, weekends, and some holidays is required.
• Willingness to work outdoors (weather and other conditions vary).
• Ability to carry tools and equipment (up to 50 lbs.).
• Travel to all locations within market as business needs dictate.

What You’ll Love About This Role :

• We’ve got your back Your leadership team will work hard to make sure you are supported in your role.
• Be an Influencer (selfies not required) - You will have a chance to influence and drive meaningful change within the organization.
• Have your cake and eat it too Watch the processes you build be put to work in the field and drive results.
• It’s like a box of chocolates Each day brings something new and exciting.

What tops off the tank :

• Rest & Relax! Start with 10 PTO days annually with the potential to increase up to 20 PTO days annually plus six paid company holidays and three floating holidays you choose.
• Save for Your Future! 401(k) with company match from day one of hire.
• Expand The Family! Up to twelve weeks of paid family leave.
• Drive a Flexcar! Discounted employee rate on Flexcar products.

Who Are We :

We are fiercely disrupting the concept of automobile ownership. Flexcar is on a mission to replace car ownership for the majority of car owners.

Currently operational in 4 markets and continuing to grow, our goal is to offer a flexible alternative to car ownership that puts our members in the driver seat of their budget and their vehicle.

Flexcar covers all maintenance costs, insurance costs, registration costs, and more, to provide an ownership alternative that is simple and seamless for our members.

Flexcar empowers all walks of life the flexibility to have a car of their own without the hassles of traditional car ownership.

Convenient and affordable, Flexcar is here to disrupt a 90 billion dollar industry by providing customers an alternative to car-sharing, leases, ownership, and car rentals.

The Extra Mile :

Flexcar is rapidly growing and we want you to be a Flexster. Our special team is passionate, kind, collaborative, driven, and all-in on building the next automotive game-changer from the ground-up.

This truly is an amazing opportunity to not only contribute your talents as a team-member, but also to help build the future Flexcar.

Flexcar is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Flexcar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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