Social Services Supervisor

West Haven Healthcare -

SUMMARY

The primary purpose of your job position is to plan, develop, organize, implement, and direct Social Services staff in accordance with current and existing Federal, State, and Local standards, as well as our established policies and procedures to ensure that the emotional and social needs of the resident are met and maintained on an individual basis.

ESSENTIAL RESPONSIBILITIES AND JOB FUNCTIONS

• Plan, develop, organize, implement, and direct Activity staff in the overall Social Services function in the facility.
• Meet with Administration and other facility management personnel in planning social services functions.
• Develop and maintain a good working rapport with other departments, as well as outside community health, welfare, and social agencies to ensure that social service programs are properly maintained and meet the needs of the residents.
• Develop and implement department policies and procedures.
• Keep abreast of current Federal and State regulations and recommend necessary changes as needed.
• Review departmental policies and procedures and recommend changes periodically.
• Develop and manage a departmental budget and monitor expenditures.
• Serve on various committees of the facility as appointed by the Administrator.
• Develop policies and procedures for the identification of medically related social and emotional needs for the resident.
• Develop training and inservice programs that can be used by social service staff members.
• Participate in community planning related to the interests of the facility and residents.
• Interview residents and family members in a private office setting to ensure social service needs are discussed and met, and maintain communications with resident family members.
• Participate in Discharge planning, social care plans, and resident assessments in a private office setting.
• Ensure transportation needs of the residents are met.
• Provide financial information and assistance options to residents / resident family members.
• Refer residents / resident family members to social service agencies as needed.
• Provide direction to Social Services staff members when dealing with problematic situations.
• Record and maintain social service records.
• Compile and maintain a departmental schedule.
• Maintain confidentiality of all pertinent patient care information housed in the Social Services office.
• Review complaints and grievances and make recommendations to the Administrator.
• Ensure that the Social Services department has the necessary equipment and supplies to operate effectively.
• Perform charting and record keeping duties as necessary.

EDUCATION / EXPERIENCE

To perform this job successfully, an individual must be able to fulfill each essential duty with a strong degree of professionalism.

This position requires a detail-oriented professional with excellent communication skills. The requirements listed below are representative of the knowledge, skill and / or ability required.

Must possess a Bachelor’s Degree from an approved school of social work (120+ beds).

Social Services management experience in a Long-Term care setting.

Social Services Certification (ACSW) from an accredited program.

LANGUAGE / REASONING AND INTERPERSONAL SKILLS

Must possess ability to speak, read and write English effectively.

Must possess emotional maturity, reliability, tact, integrity, and good judgment.

Must possess an understanding of facility’s goals and philosophy.

Must possess good problem solving skills with ability to plan, organize, and execute work activities independently.

Must possess ability to interact effectively with team members, residents, families and visitors.

Must possess knowledge of accreditation and licensing standards as they apply to resident care and safety.

PHYSICAL DEMANDS / WORK ENVIRONMENT

The demands and environment described here are representative of those that must be met by an employee to successfully perform the functions of this job, Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

The physical demands and work environment described herein is representative of those that generally must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work primarily involves standing, walking, twisting, reaching, bending / stooping, as it relates to standard office activity.

Vision abilities required by this job includes good vision and depth perception, both near and far as well as ability to distinguish basic shades and colors.

The noise level in the facility work environment is usually moderately quiet; however, at times, due to the nature of clients treated at this facility, occasional loud outbursts by residents may be expected.

The employee is required to hear within normal range and at a conversation level.

The employee is required to have the ability to express or exchange ideas frequently and the ability to understand communication of others with or without adaptive devices.

This position requires performing simple repetitive tasks regularly and performing complex or varied tasks often.

This position requires that employee have the ability to make generalizations, evaluations or decisions using independent judgment without immediate supervision.

This position requires the employee to work minimally 8 hours per day, five days per week. Additional hours and days may be necessary to ensure adequate operations of the facility.

This position may require the use of a computer for up to 4-6 hours per day.