Description
Provide logistical account support (including, but not limited to) : set up contracts and oversee accounts; increase / decrease service;
identify waste problem areas; determine container types, sizes, and locations; establish a collection schedule; and identify employee training needs
- Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue
- Conduct business site visits, research and analysis, waste assessments, and surveys
- Prepare and maintain accurate records and reports
- Assist in the approval of service changes, invoices, and payment collections
- Provide administrative and analytical support (including answering phone calls)
- Evaluate effectiveness of clientele resource management practices and programs, identify opportunities and strategies to increase waste diversion, and help clientele set goals for future diversion practices
- Interact directly and maintain effective working relationships with business owners, management companies, maintenance companies and staff, customers, residents, community groups, and the general public
- Actively be involved with local Chambers of Commerce and Business Associations
- Participate in public education and outreach activities including presentations, workshops, trainings, and tabling
- Educate customers on the latest recycling regulations (i.e. AB 1826, AB 341, SB1383 etc.)
- Implement commercial waste diversion practices through reduce, reuse, recycling, and composting programs
- Participate in pilot studies to evaluate strategies that may increase recycling, waste reduction, collection efficiency, or other benefits
- Reports to the Zero waste Manager, providing regular input on all account activity, including status and call reports on a weekly basis.
- Build relationships with clients to cross sell any additional services we may offer and encourage new business opportunities outside City of LA
- Work cross functionally with other departments : Customer Service, Operations, Finance, Collections, etc.
Required Qualifications :
- High School Diploma or G.E.D. equivalent
- Excellent written and oral communication skills
- Microsoft Office experience (including Excel, Word, PowerPoint and Outlook)
- Proven ability of effectively managing client relationships
- Interact effectively with individuals from diverse social, cultural, and economic backgrounds
- Ability to often travel to surrounding Los Angeles City and County areas
- Ability to perform physical requirements of the position with or without reasonable accommodations
Preferred Qualifications :
- Bilingual (i.e. Spanish, Korean, Chinese, etc.)
- Bachelor’s Degree in a related field
- Experience in CRM Databases (i.e. Softpak) and sales related software (i.e. Salesforce)
- Certification, training, and experience in recycling and materials management
- A general understanding of : applicable federal, state and local legislation and regulations related to materials management;
- general terminology regarding waste, recycling, resource management, and zero waste; product characterization and materials identification;
extended producer responsibility
Physical / Environmental Demands :
Physical :
- Driving, seeing, & hearing continuously.
- Oral / Written communication, analytical abilities, calculating, problem solving continuously.
- Walking, standing, & sitting frequently.
- Reaching, crouching, stooping, bending, & lifting less than or equal to 50 Lbs. occasionally.
- Eye / hand coordination continuously.
- Fingering (typing, picking), holding (grasping), feet (foot pedals), wrist motion (flexion / rotation) frequently.
Environmental :
- Exposure to dust, smoke, fumes, odors, grease, oil, noise, chemicals frequently.
- Exposure to outside elements (hot / cold / rain conditions) frequently.
- Walking on potential slippery surfaces occasionally.
- Works inside and outside.
Salary : $21.00 - $28.54 per hour
Benefits :
- Competitive wages
- Comprehensive benefit package Medical, Dental, Vision
- 401K
- Life Insurance
- Paid Vacation and Sick Time
- Career plan
- Recognition programs
- Professional development learning
- An exceptional work environment
30+ days ago