Benefits Implementation Consultant

ABOUT HUB INTERNATIONAL :

HUB International Limited ( HUB ) is the 5th largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services.

With over 17,000 employees in 500+ offices throughout North America, HUB has grown substantially, in part due to our industry leading success in Mergers and Acquisitions.

WHAT WE OFFER YOU :

At HUB we believe in investing in the future of our employees. Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our customers and organization. We offer :

• Competitive salaries and benefits offeringsMedical / dental / vision insurance and voluntary insurance optionsHealth Savings Account funding401k matching programCompany paid Life and Short-Term Disability PlansSupplemental Life and Long-Term Disability OptionsComprehensive Wellness ProgramPaid Parental LeaveGenerous PTO Package - Vacation, Holiday, Sick, and Personal Time Off
• Great work / life balance because that’s important for all of us!
• Focus on creating a meaningful environment through employee engagement events
• The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!
• Growth potential - HUB is constantly growing and so can your career!
• A rewarding career that helps local businesses in the community
• Strong community support and involvement through HUB Gives

SUMMARY :

The Implementation Consultant is responsible for successfully implementing the enrollment platform, and the subject matter expert (SME) for the product and the process.

The Implementation Consultant must be comfortable with direct client interaction and project management. This individual will be required to carry out various aspects of the software implementation process, including needs analysis, configuration, testing, training, and software presentation to clients.

This role requires the individual to identify project goals and scope and create a project plan that outlines tasks, timelines, and resources required, all while managing risks and issues and monitoring processes to ensure the project stays on track.

The ideal candidate is a resource for the team and, at times, may need to act as a liaison between teams and partners. The candidate must have excellent organizational skills, take a proactive initiative to ensure client and team success, and can work across matrix partners effectively.

The professional is responsible for helping HUB International meet and exceed client expectations by supporting clients with delivering our benefit technology solutions.

This role can be remote.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Create and facilitate project plans.
• Manage resources and projects to a given timeline.
• Configure the system as needed and work within the team to meet client deliverables, including, but not limited to : Configuring system as needed based on client-provided requirements.

Testing new and existing system functionality to ensure the accuracy of client system configuration with integration, regression, and acceptance test plans.

Establish electronic data interchange (EDI) files when appropriate.

• Maintain a thorough understanding of all internal systems, including project management software used by the team, to respond to general and specialized client requests.
• Provide resolution of client issues by responding to questions and concerns about using HUB International products; ability to leverage research to find a resolution.
• Update sites as requirements change each plan year or as needed throughout the plan year (this includes benefit class matrix, requirements document, rates, permissions, field options, and site text)
• Provide open communication to HUB International customers in a pleasant, professional manner with a can-do attitude.
• Facilitate platform training for clients and HUB Account Team.
• Ability to manage multiple projects concurrently.
• Ability to identify, report, and track issues and / or enhancements required to meet current industry standard business rules and functionality.
• Create and maintain procedures for the team.
• Be a resource to provide technical expertise regarding our benefit technology solutions on internal and external calls, emails, meetings, etc.
• Verify technical reference information, including user guides, training manuals, and system requirements.
• Provide resolution of client issues by responding to questions and concerns about using HUB International products; ability to leverage research to find a resolution.
• Assesses the effectiveness of the team process and recommends and implements improvements as necessary across the team.
• Build and maintain Electronic Data Interchange (EDI) files as deemed appropriate, to meet business objectives.

REQUIREMENTS :

• A bachelor’s degree and / or 2+ years’ experience with online benefits administration platforms.
• Experience with Employee Navigator is strongly preferred.
• Excellent written / verbal communication skills and the ability to communicate with technical and non-technical personnel;

ability to listen, clarify, and respond effectively and efficiently to staff, clients, vendors, and partners.

• Must be proficient in Microsoft Excel (VLOOKUP, Pivot Tables, Basic Functionality).
• Experience / knowledge in client service, benefits administration, open enrollment processes, Electronic Data Interchange (EDI) files, and / or ACA reporting is a plus.
• Must be able to sort through complex subject material quickly.
• Strong analytical skill set and ability to effectively use data for strategy.
• High level of productivity, reliability, responsibility, attendance, dependability, organization, and accuracy / thoroughness.
• Ability to take initiative to meet challenges with resourcefulness and new innovative approaches while maintaining high quality.
• Must possess a passion for teamwork, client service, and reaching business results through problem-solving.
• Critical thinking and analytical skills are required to analyze, recommend, and improve workflows.

Department Account Management & ServiceRequired Experience : 2-5 years of relevant experienceRequired Travel : NegligibleRequired Education : Bachelor's degree (4-year degree)

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race / ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

The EEO is the Law poster and its supplement is available here at.

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