Assistant Facilities Manager (Hines@Airbnb)

Overview

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry.

Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies for 2024.

Discover endless opportunities to grow and make your mark at Hines.

Responsibilities

As an Assistant Facilities Manager (AFM) at Hines, you play a critical role in facilities operations by ensuring spaces are well maintained and meet the needs of occupants.

The AFM is responsible for implementing and executing programs associated with daily operations, site inspections, and oversight of our managed vendors.

Their goal is to maintain a safe and healthy environment while providing boutique-level hospitality, with a particular emphasis on hosting employees and managing events.

Responsibilities include, but are not limited to :

Operations Management

Oversee and / or coordinate maintenance and repair work.

Ensure proper response to work requests.

Perform facilities inspections.

Manage the physical space and daily operations for assigned site(s).

Coordinate projects, complex requests, and multi-trade work orders.

Plan and coordinate installation and maintenance of assets housed within assigned site(s).

Assist with collecting and analyzing operational data to provide accurate reporting and insights for services, work order productivity, cost savings, and improvements.

Administer the materials and supply management processes.

Manage relationships as assigned, including property managers and other key stakeholders.

Support on-site special events and programs as needed.

Vendor Management

Coordinate work schedules with vendor partners.

Manage Warranty Service Requests and ensure completion of work.

Ensure proper insurance certificates are on file for all vendors working on site.

Serve as the primary on-site point of contact for vendors and escort vendors to work locations.

Perform quality assurance for vendor-performed work.

Work and Knowledge Management

Ensure site documentation and records are maintained and up to date.

Communicate regularly with customers regarding status updates and service requests, ensuring that all requests are handled promptly, and services are tailored to the individual.

Resolve assigned work orders, including follow-up with customers as appropriate.

Assist with data extraction, interpretation, and reporting on site activity.

Ensure space plans and seating assignments are updated and accurate.

Event Management

Coordinate, triage, and host company events, ensuring seamless execution and exceptional attendee experience.

Manage logistics, vendor relationships, and on-site event support.

Office Access Management

Oversee and manage office access control systems to ensure secure and efficient access for all employees and visitors.

Qualifications

Minimum Requirements include :

Bachelor’s degree from an accredited institution preferred or equivalent work experience.

Three or more years of professional experience is required.

Experience leading teams or supervising the work of others.

• Aptitude for identifying and resolving issues efficiently.
• Assuring a safe environment for work.
• Strong interpersonal and communication skills.
• Ability to develop positive relationships.
• Familiarity with facilities management operations.
• Experience with computerized maintenance management systems.
• Ability to interpret technical instruction in mathematical or diagram form.
• Commitment to hospitality, ensuring that all actions contribute to a positive customer experience.
• Knowledge of Google Suite : Proficiency in Google Workspace (formerly G Suite) for communication, documentation, and collaboration.
• Strict adherence to non-disclosure agreements and a high degree of confidentiality.
• Ability to comply with client health and safety protocols.
• Ability to manually lift 30 lbs.
• Ability to climb up and down stairs, access restrictive openings, and perform emergency procedures.
• Use olfactory, auditory, and visual senses to inspect buildings and detect emergency alarms.
• Be flexible and available to support after-hours activities as required by the client.
• Compensation : $87,900 - $109,900

Closing

At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people.

Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects all designed to enhance value, connection and inspiration.

Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward.

This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages.

By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.

Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.

We are an equal opportunity employer and support workforce diversity.

No calls or emails from third parties at this time please.