Intake Coordinator

Job Description

Job Description

Bridgewell strengthens communities by providing an unmatched range of social and human services that empower people with disabilities and other life challenges to live safe, self-directed, and productive lives.

Bridgewell delivers support through community housing, day programs, outpatient treatment, recovery services, education, and employment training.

We're committed to helping people in need, from those with autism to people with substance use disorders, become engaged members of their communities.

Bridgewell is also the industry leader in developing innovative offerings responding to unmet or emerging needs.

Our employees take pride in making every day count to its fullest. They are committed to adding value to the lives of the people we support, and they bring energy, ideas, and a passion for service.

Does this describe you? Then please consider joining our incredible team!

Connecting People with Possibilities

Mission : Bridgewell inspires hope and empowers people experiencing life challenges to achieve their fullest potential.

DEIB Statement : Bridgewell strives to reflect the diversity of our employees and the people we serve by cultivating an equitable, inclusive environment that empowers everyone to be their authentic selves.

We encourage, support, and celebrate the many voices and cultures of Bridgewell. With dignity, caring, integrity, and respect at our core, we embrace the diverse experiences that enrich our community daily.

Schedule : Monday - Friday, 9am - 5pm (40 hours)

Essential Duties and Responsibilities :

General Duties :

• Responsible for registering new referrals to clinical programs and other insurance-reimbursable programs, including opening a chart in eHana and ensuring entry of all new client information promptly from the date received including complete insurance information.
• Responsible for updating insurance and demographic data as necessary in conjunction with the Patient Care Coordinators.
• Responsible for reviewing billing error reports and correcting any missing or incorrect information leading to billing errors.
• Responsible for ongoing eligibility verification.
• Responsible for monitoring Prior Authorizations and compliance of clinicians

Billing Specific Duties :

• Receive and process information on new referrals and work with the program supervisor to schedule intake and send out intake and consent packages.
• Register new clients and create patient records with complete and accurate demographic and insurance information.
• Enter all required fields of information in the EHR system
• Verify Insurance eligibility and benefits. Determine co-pay.
• Enter initial authorized visits.
• Monitor the tracking of PAs to ensure clinicians are up to date. Issue reminders to clinicians to complete new authorization requests.
• Run nightly EVS reports.
• Identify and correct any insurance discrepancies / changes.
• Receive billing "send back" / error reports and correct errors involving missing or incorrect data.
• Collaborate with program staff to ensure that insurance information is being checked and updated.
• Responsible for reconciling daily deposits put together by Patient Care Coordinators
• Other duties as assigned.

Education & Experience :

• A high school degree or GED is required.
• An associate's or bachelor's degree is preferred.
• Two years of experience working in a medical or behavioral health practice environment in a similar position is required.

Skills and Abilities :

• Excellent customer service skills.
• Excellent organizational skills and the ability to multi-task
• Must be detail-orientated and able to work independently
• Must possess strong computer skills
• Ability to interact with patience and sensitivity in all contact with individuals.

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• While performing the duties of this job, the employee is frequently required to climb stairs.
• The employee must be able to lift and / or move up to 20 pounds.
• The employee must have a normal range of eyesight with or without corrective lenses and a normal range of hearing with or without corrective equipment.

Bridgewell offers :

• Excellent health benefits-medical, dental, vision. We believe our benefits package is one of the most competitive.
• Generous paid time off includes your birthday (that's right, we even give you your birthday off! )
• A collaborative work environment that values new insight and personal contributions
• With over one hundred programs in the North Shore, Lowell, and Merrimack Valley we provide excellent opportunities for training and development.
• Additional compensation for on-call rotations
• Opportunities for professional development and growth

Why Should You Apply : If the top benefits alone don't sway you, our compassionate and collaborative work environment should! Bridgewell is committed to training and developing staff and provides opportunities for you to have a positive impact on the work you do.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Requires acceptable CORI results according to Bridgewell policy.

Bridgewell is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.