Job Description
Job Description
We are seeking a Help Desk Manager to join our team in the Healthcare, Hospitals, and Social Assistance industry in BALTIMORE, Maryland.
This role offers a long term contract employment opportunity. As a Help Desk Manager, you will primarily be responsible for managing customer support tickets, assisting with operations, and generating reports.
Responsibilities :
- Oversee the administration of customer support tickets using Zendesk or similar platforms.
- Assist with operations, ensuring smooth and efficient processes.
- Generate detailed reports regarding help desk activities and present them to relevant stakeholders.
- Utilize Cisco, Citrix, Cloud, and Dell technologies in day-to-day operations and problem-solving.
- Engage with ITSM and Active Directory for managing IT services and network users respectively.
- Handle the maintenance and troubleshooting of computer hardware, ensuring optimal performance.
- Implement Configuration Management strategies for efficient system management.
- Oversee the deployment of new systems, software, or hardware as per the organizational needs.
- Provide Deskside Support to staff members, resolving their IT-related issues promptly.
- Candidate must possess a deep understanding of Cisco Technologies
- Proficiency in Citrix Technologies is required
- Must have experience with Cloud Technologies
- Demonstrated knowledge of Dell Technologies is essential
- Must be skilled in IT Service Management (ITSM) practices
- Experience with Active Directory management is necessary
- Must have solid understanding of Computer Hardware
- Proficiency in Configuration Management is required
- Experience in managing Deployments is necessary
- Must have a background in providing Deskside Support in a healthcare, hospital, or social assistance setting
- Excellent communication and team management skills are essential
- Must have the ability to troubleshoot and resolve technical issues promptly
- Bachelor's degree in Information Technology, Computer Science, or a related field is required
- Relevant certifications in IT service management and cloud technologies will be advantageous
- Must have a proven track record of leading a help desk team in a fast-paced environment
- Strong problem-solving skills and the ability to make decisions under pressure are necessary
- Must be able to handle confidential information responsibly
- Strong customer service orientation is essential
- Must be willing to work flexible hours, including evenings and weekends if necessary
- Proven ability to manage multiple tasks and priorities simultaneously is required.
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We are seeking a Help Desk Manager to join our team in the Healthcare, Hospitals, and Social Assistance industry in BALTIMORE, Maryland. As a Help Desk Manager, you will primarily be responsible for managing customer support tickets, assisting with operations, and generating reports. Generate detail...
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