Senior Technical Writer

Apply promptly! A high volume of applicants is expected for the role as detailed below, do not wait to send your CV.

Senior Technical Writer - Addison, Texas

The Basics :

As a Senior Technical Writer at Tanium, you will work closely with engineers, product managers, and Technical Account Managers (TAMs) in an Agile environment to develop documentation and support information to accompany our platform and products.

Writers are responsible for developing consumable, accurate, and timely documentation from which Tanium’s prospects and customers derive real value.

Writers should possess the technical aptitude needed to understand our customers’ environments and the value that Tanium products provide.

Location Requirement :

Qualified candidates must live within 35 miles of Addison, TX and be willing to go to the office 3 days a week.

What you will do :

• Plan and write security software installation, user, and admin guides.
• Collaborate with cross-functional teams to brainstorm, write, and review technical support content, including troubleshooting tips, FAQs, integrations, release notes, and cross-product tutorials.
• Edit content written by multiple contributors.
• Collaborate with user experience team on design of product and UI text.
• Participate in development of and recommendations for documentation style standards, information architecture, tools, and best practices.

We are looking for someone with :

Education :

Bachelor’s degree in Computer Science, Engineering, Technical Communications, or English.

Experience :

• 8+ years experience in software documentation.
• Writing for a system administrator audience.
• Experience documenting for both Windows and Linux environments.
• Understanding of information architecture principles and content organization.
• Experience with XML, HTML, topic based / structured authoring, and single sourcing.
• 2+ years experience in help desk / technical support a plus.
• Knowledge of DITA a plus.
• Experience with Madcap Flare a plus.
• Experience with IT security software / products a plus.
• Self-starter with ability to learn software applications with little direction.
• Technically astute and able to understand large enterprise IT concepts.
• Interest in solving complex IT problems.
• Familiarity with general networking and database concepts.
• Broad knowledge across several technical domains with deep knowledge in one or more of the following : endpoint security, systems management, system administration, software engineering, or incident response.

About Tanium :

Tanium, the industry’s only provider of converged endpoint management (XEM), leads the paradigm shift in legacy approaches to managing complex security and technology environments.

Only Tanium protects every team, endpoint, and workflow from cyber threats by integrating IT, Operations, Security, and Risk into a single platform that delivers comprehensive visibility across devices, a unified set of controls, and a common taxonomy for a single shared purpose : to protect critical information and infrastructure at scale.

On a mission. Together.

At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow.

What you’ll get :

The annual base salary range for this full-time position is $90,000 to $270,000. This range is an estimate for what Tanium will pay a new hire.

The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience.

In addition to an annual base salary, team members will receive equity awards and a generous benefits package.

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