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Bilingual Customer Service Representative - FL

VirtualVocations
Bakersfield, California, United States
Part-time

A company is looking for a Part-Time Bilingual (Spanish) Customer Service Representative.Key Responsibilities : Handle inbound calls in both English and Spanish from health plan members regarding transportation servicesMeet productivity metric goals including Average Handle Time, Quality Assurance, and Customer SatisfactionEscalate transportation and customer service concerns to contact center leadership teamRequired Qualifications : Minimum of 6 months of inbound Contact Center experience or transferable healthcare experienceFully bilingual in English and SpanishHigh School degree or equivalentMust have a secure, quiet, distraction-free workspace without conflicting responsibilities during scheduled work shiftsMust have specific internet speed requirements and be proficient in Microsoft Teams, Outlook, and Word

2 days ago
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