Call Center Quality CoordinatorVirtualVocations • Appleton, Wisconsin, United States
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Call Center Quality Coordinator
VirtualVocations • Appleton, Wisconsin, United States
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A company is looking for a Call Center Quality Coordinator.
Key Responsibilities
Perform and assess quality phone and / or case audits to identify operational inefficiencies
Draft audit reports and communicate results to management while tracking performance issues
Collaborate with departmental leadership to improve business procedures and customer satisfaction
Required Qualifications, Training, and Education
High School diploma / GED; Bachelor's degree in a related field preferred
Two or more years of experience in audit preferred
Experience with auditing tools and applications preferred
Knowledge of accounting or professional services firm experience is a plus
Familiarity with IT project reviews and development best practices preferred
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Call Center • Appleton, Wisconsin, United States
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