Commercial Lines Account Manager

About Rue Insurance Rue Insurance is one of the largest independent insurance brokerages in the state of NJ, having been established in 1917.

We offer insurance solutions throughout NJ and PA with a focus on Mercer, Bucks, Burlington, Middlesex, Monmouth, Ocean, and Somerset counties and licenses in most states across the US.

We consistently win Best Places to Work NJ and recently Best Places to Work Insurance , a national designation. We have an exceptional and diverse company culture that has led to our average employee remining with us for over a decade.

Our employees give 5 star customer service to our clients which in turn has fostered our sterling reputation. About the Position Rue Insurance’s Account Managers are Trusted Advisors (liaison) between the client and insurance carrier to convey information, ensure understanding, and assure work is performed in an accurate, timely manner.

Producer Account Managers are primarily responsible for providing outstanding client service and advisory support to all new and existing clients in a book of business (accounts above $25k in premium).

Quality of work must exemplify the best-in-class service standards established by Rue Insurance at all times. The Account Manager’s main focus is to build and maintain client relationships to support the new business and retention goals of their department Hybrid schedule available after 90 days Reports to : Commercial Lines Manager Department / Unit : Commercial Lines Work Schedule & Classification : Full-time, salaried (non-exempt) position Duties & Responsibilities include but are not limited to : Manage the servicing responsibilities of a book of business, including policy renewals, requests for policy changes and proofs of insurance, contract and insurance requirement reviews, and assist with onboarding new clients Process client coverage renewals in a timely manner, from obtaining updated client operations and exposure data, to obtaining renewal quotations from insurers, analyzing and disclosing coverage changes, preparing renewal proposals for client presentation, and binding coverage Prepare complete marketing submission with detailed instructions for Rue’s Marketing Department when remarketing is requested continue to work closely with marketer until final renewal or replacement of coverage Proactively identify opportunities to educate clients, initiate inter-agency referrals, and offer enhanced or new coverage / account rounding recommendations to minimize client risk Handle all client requests (internal and external) in a timely, friendly, empathetic and professional manner Perform assigned responsibilities in accordance with the agency-established client service standards Independently handle all routine client servicing without producer involvement Build and maintain long-term client relationships to support the departmental retention goals Provide clients a clear response on coverage or billing questions including information on rate fluctuations or policy changes to ensure full understanding Follow all agency processes and procedures, including but not limited to, Epic Workflows, client documentation, paper and electronic records retention guidelines, etc.

Accompany producers on client visits to accounts, as requested Participate in educational programs to enhance knowledge and skills, and / or achieve or maintain professional designation(s) Be familiar with and follow agency E&O guidelines Attend and actively participate in regular department and monthly company Meetings Perform all other duties or projects as assigned by management Qualifications & Education : Valid NJ Property / Casualty / Life / Health Licenses, as applicable 3-5 years Commercial Lines Account Management experience Excellent written, verbal, and interpersonal communication skills Professional insurance designation(s) Bachelor’s Degree preferred Excellent organization skills with strong attention to detail Strong analytical and critical thinking skills Excellent customer service mindset and skills Ability to multi-task and complete work with a sense of urgency Team player with a positive attitude Basic computer aptitude and skills, including proficiency with Microsoft Office Suite Word, Excel, Outlook and Power Point) Knowledge of insurance company rating systems Experience with Applied Systems Epic Benefits : Flexible Work Schedule In office / Remote Hybrid Work Schedule 401(k) with Match Profit Sharing Plan Medical with HRA Dental Vision LTD STD Life Insurance Accident Insurance Critical Illness Insurance AD&D Insurance FSA Identity Theft Insurance And more .

Physical Requirements : Must be capable of sitting for a long period of time, working on a computer, standing, and walking.

Equal Opportunity Employer : Rue Insurance provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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