Position : Supervisor
Reports to : General Manager
Job Accountabilities : To oversee the operations of the restaurant during assigned and designated periods. To ensure high standards of customer service and profitability while strictly adhering to the policies and procedures of Craftworks Resturants & Breweries, Inc.
ESSENTIAL DUTIES :
- Supervise shift operations.
- Strictly follow company cash handling procedures.
- Complete opening and closing duties.
- Promptly and professionally handle guest comments.
- Communicate all employee issues / complaints to management team through manager log book and / or emails.
- Follow and understand company procedures at all times including crisis situations.
OTHER DUTIES :
- Maintain performance standards and motivates team through positive role modeling
- Adhere to all Best Practices.
- Train personnel-ongoing.
- Practice safe food handling procedures and enforce safety procedures in restaurant.
- On going completion of Projects as assigned.
- Required to make appropriate decisions in a fast paced environment. (Assign breaks, side work & stations).
- Other functions assigned by management.
Job qualifications : Experience :
Experience :
Minimum of 1 year working in restaurant environment.
Knowledge, Skills, and Ability :
- Ability to be self-starter.
- Strong interpersonal skills.
- Strong organizational skills.
Physical Requirements :
- 100% Walk and stand.
- 90% Communicate with patrons and staff.
- 50% Operate cash register and POS / TMX system and cash handling.
- 25% Reach, bend, stoop, wipe, and lift up to 50 pounds.
Education :
Employees are held accountable for all duties of this job.
Note : This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.
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