Transportation Specialist

Key Responsibilities :

Outbound Shipments Management :

• Maintain the outbound log for the igned facility to track all shipments.
• Manage shipments to ensure accuracy timeliness and profitability.
• Book shipments using the WWMH process and dispatch carriers as needed.
• Create or secure required shipping doents including BOL and customs paperwork.

Customer Pickup Orders :

• Manage customer pickup orders and communicate essential information :
• Sales Order Number (SO#)
• Customer Purchase Order Number (PO#)
• Total weight pallet count dimensions and freight cl
• Pickup address shipping hours and site contact information
• Request for BOL and recipient details
• Monitor and follow up on customer pickups :
• Send reminder emails if orders are staged for over a week.
• Add notes in Nav and escalate to include the sales coordinator and sales rep if orders remain staged for additional weeks.
• ist in obtaining a ship date if necessary.

ThirdParty Shipments :

• Set up shipments with preselected carriers chosen by the customer.
• Request or create BOL as needed especially if not dealing with a broker.

Daily Operations :

• Review the outbound log daily to identify and address any orders that did not ship as planned.
• Reschedule shipments if necessary and notify customers of any delays.
• Communicate updates regarding hot orders late shipments and damaged shipments.
• Ensure timely communication with customers carriers and sales teams.

Communication and Problem Resolution :

• Provide updates on shipment status including PODs and tracking information.
• Communicate with carriers to ensure the best service lowest cost and customer satisfaction.
• Coordinate with Sales on resolving issues related to late hot or damaged shipments.

Qualifications :

• Proven experience in transportation or logistics.
• Strong organizational and communication ss.
• Proficiency in handling shipping doentation and processes.
• Ability to work independently and manage multiple tasks effectively.
• Familiarity with shipping software and tools (e.g. Nav WWMH process).
6 days ago