What are we looking for in our Broadcast Support Specialist?
The Information Technology team at Russell Tobin & Associates is supporting a top organization that has an opening for a Broadcast Support Specialist
Location : New York, NY
Schedule : Monday Friday, 3 pm - 11 pm EST
Pay Rate Range : $40 - $50 / hour W2, based on experience
Duration : 6+ months contract
As a member of the Media Engineering Operations NY Support Team, you will be part of a
team responsible for providing world class 24 / 7 remote support, resolving, and dispatching
every technology issue that comes your way.
These requests can come in via tickets, email, chat, phone calls, and automated alerts.
This position will involve a multitude of operational tasks such as supporting cloud applications,
remote troubleshooting, password resets, access requests, provisioning / de-provisioning
accounts, dispatching vendors, along with training in applications and security practices, and
documentation.
Daily duties can consist of prioritizing, resolving, escalating, and scheduling all incoming internal technology support requests.
You will partner with cross functional technology and operational teams to ensure requests are being routed and resolved with great customer satisfaction.
The Support specialist must also set expectations with the ticket requester and ensure all ticket information is logged correctly.
Responsibilities and Duties of the Role :
Pickup / respond to tickets in team incident queue in a timely and proactive manner.
Escalate with engineering, infrastructure, and key leadership teams when experiencing highly visible incidents.
Acknowledging active infrastructure alerts within the environment and quickly determining severity / resolution.
Perform regular sustainment work that could involve coordination work to secure maintenance windows with stakeholders / technical teams.
Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
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Rate / Salary : $40 - $50 / hour W2, based on experience
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