Senior Alpha/Beta Program Manager

Teamwork makes the stream work.

Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly.

Roku is changing how the world watches TV

Roku is the #1 TV streaming platform in the US, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV.

Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.

From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander.

We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.

About the Team

We enable teams to streamline their operations, gain efficiencies, and provide needed support and tooling so our stakeholders can meet key company objectives and continue growing our business.

Our Alpha / Beta Program Management team at Roku works across organizations with company leadership, cross-functional stakeholders, and our internal teams to manage the development, testing, and release of products and features.

We work closely with engineering, product, UX, and Quality Assurance teams to deliver new products and features for existing and developing markets.

We act as the voice of the customer, striving to better understand their needs, desires, and perspectives, to inform business decisions, and enhance our product offerings along the way.

About the Role

Roku is seeking an experienced Senior Alpha / Beta Program Manager with Software Development, Quality Assurance, and Program Management experience to manage a large-scale pre-release validation program consisting of dozens of products and potentially hundreds of users.

This position requires excellent written and organizational skills. Self-motivation, curiosity, and an eagerness to learn are critical components to be successful in this role.

We want a team player who can work cross-functionally and communicate effectively at all levels of management. You must be able to condense early user feedback into actionable customer insights.

The Program Manager will manage high volumes of data and thrive on managing multiple complex initiatives running in parallel.

What You’ll be Doing

• Lead multiple concurrent Alpha / Beta programs for devices and software features with an elevated level of detail and organization
• Recruit Alpha and Beta users across multiple demographics and experience levels
• Manage user interaction and engagement throughout the program
• Organize and analyze feedback to identify common themes, suggestions, and issues
• Collaborate with Engineering and Product Management teams on user workflows to be tested; curate detailed homework and provide initial triage
• Conduct internal acceptance testing before releasing software for Alpha / Beta testing
• Coordinate and manage the procurement and distribution of devices to users
• Conduct periodic user surveys to gather feedback, analyze test data, and generate reports to influence product launch decisions
• Foster a culture of data-driven program management, product excellence, and exceptional execution
• Facilitate company-wide communications to ensure transparency of progress and risks, maintain plan-of-record, and provide timely updates
• Work closely with external vendors and partners for driving associated activities
• Lead customer validation by engaging with external end-users to build confidence in Product launches
• Mentor and guide junior program managers, providing support and sharing best practices
• Develop and implement strategic plans for Alpha / Beta testing phases to align with overall product goals
• Ensure compliance with regulatory and security standards throughout the testing process
• Analyze competitive products and market trends to inform testing strategies and product improvements

We’re Excited If You Have

• Bachelor’s or Master’s degree in a relevant field, or equivalent experience
• Extensive experience in software development or Quality Assurance. Experience running alpha / beta programs is a plus
• Proficiency in BI / data warehouse tools, databases, and SQL
• Strong foundation in Program Management fundamentals and best practices
• Effective communication skills with development teams
• Experience with test case creation and execution
• Extensive experience with Atlassian tools (JIRA, Confluence, etc.) and other Project Management software applications
• Hands-on experience with the software development lifecycle
• Strong analytical, problem-solving, negotiation, and organizational skills
• Excellent communication and technical presentation skills, attention to detail, and the ability to work independently
• Knowledge of consumer products, web user interfaces, and networking functionality, preferred
• Proven leadership skills with the ability to inspire and motivate teams
• Experience in managing large-scale projects with multiple stakeholders
• Strong understanding of user experience (UX) principles and their application in product testing
• Commitment to diversity and inclusion in the workplace
• Ability to lift TVs up to 50 inches in size. Comfort with the use of power and / or manual tools
• Having a customer service background is a plus

Benefits

Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families.

Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k) / pension).

Our employees can take time off work for vacation and other personal reasons to balance their evolving work and life needs.

It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.

The Roku Culture

Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own.

We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check.

We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams.

We’re independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust.

In short, at Roku you'll be part of a company that's changing how the world watches TV.

We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea.

We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.

To learn more about Roku, our global footprint, and how we've grown, visit https : / / www.weareroku.com / factsheet.

By providing your information, you acknowledge that you have read our Applicant Privacy Notice and authorize Roku to process your data subject to those terms.

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