Search jobs > Warren, MI > Software support
A company is looking for a Software Support Representative to provide customer solutions and support for their software products.
Key ResponsibilitiesManage and resolve software queries to maximize customer satisfactionIdentify customer training needs and organize training sessionsComplete remote installations of software products for end user satisfactionRequired QualificationsEducated to HND level in a computing related discipline or up to 2 years' experience in a customer-facing environmentFully conversant in aspects of healthcare and / or healthcare applicationsPrevious software support experience, preferably while working remotelyProficient in CRM software and database management systemsKnowledgeable in multi-factor authentication (MFA) solutions and familiar with Active Directory, Windows 10 / 11, and Microsoft 365 environments
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