ECOMMERCE PRODUCT MANAGER - CHARLOTTE (HYBRID)

Job Description

Job Description

Compass Technology

Who We Are

Compass Technology is a dedicated internal team for Compass Group delivering enterprise-wide initiatives that support our diverse customer base and enhance our business operations.

Our domain encompasses a vast spectrum of opportunities, from hands-on desk support to Cybersecurity, Cloud Engineering, AI, and Modern Application development.

We are committed to building robust IT infrastructures, driving digital transformation, and much more.

Compass Group is the leading foodservice management and support services company, with $26 billion in revenue in 2023.

In 2023, Compass Group was named one of Forbes’ America’s Best Large Employers along Springbuk’s Healthiest 100 Workplaces in America (since 2019).

Job Summary

Join Canteen Technology, a department dedicated to providing technology support for the Canteen sector of Compass Group. We are committed to transforming food and beverage service for clients and consumers across the US.

We are seeking a highly skilled and experienced professional to join our team. The ideal candidate will have a strong background in enterprise-scale B2B eCommerce solutions, with a focus on bringing the best of B2C eCommerce experiences to B2B customers.

As the eCommerce Product Manager, you will play a pivotal role in implementing and enhancing a new eCommerce ordering platform.

This platform will initially be supporting Canteen’s Office Coffee and Commissary business lines. This senior-level position will involve leading all aspects of the integration of this platform into our existing technology ecosystem while ensuring alignment with business objectives and customer needs.

There is potential for this role to extend into broader Product Management responsibilities for additional Canteen Technology initiatives.

Key Responsibilities :

• Product Lifecycle Management : Lead the entire product lifecycle from concept through launch, ensuring timely delivery and alignment with strategic goals.
• Product Vision and Roadmap Contribution : Help shape the product vision and strategic roadmap, aligning initiatives with business objectives.
• Strategy Development : Utilize data analytics and customer insights to identify improvement opportunities and develop actionable strategies that enhance customer satisfaction.
• Customer Engagement : Collaborate closely with stakeholders to validate features, conduct system demos, and ensure that business value is consistently delivered.
• Scope Definition : Develop and scope backlog items that guide the product team’s focus and priorities.
• Requirements Definition : Engage with partners and the user community to gather business needs and translate them into clear application requirements.
• Backlog Management : Prioritize and lead the product backlog, ensuring it reflects the most critical tasks and initiatives.
• Project Reporting : Keep senior leadership informed about project progress, risks, and other critical updates.
• Liaison Role : Serve as the primary point of contact between vendors, cross-functional teams, and business stakeholders to facilitate smooth communication and project execution.
• Quality Assurance : Provide experienced advice to stakeholders and ensure thorough analysis and deliverables.
• Multi-Project Coordination : Simultaneously lead activities across multiple projects, ensuring efficiency and alignment with overall goals.
• Release Management Coordination : Oversee release management processes across product teams to streamline deployment.
• Continuous Improvement : Lead initiatives for continuous improvement and best practices, fostering a culture of innovation.
• Resource Alignment : Maintain an awareness of resource supply versus demand, aligning this with departmental needs.
• Business Acumen : Develop a comprehensive understanding of our business to facilitate projects and drive decisions across diverse user groups.

Qualifications :

Bachelor’s degree required with at least 3-5 years of experience in an IT Product Ownership / Project Management role supporting application development or implementation.

Essential Skills :

• Proven experience in managing external vendor relationships for product implementations.
• Strong leadership and team management capabilities.
• Expertise in project management working in an Agile / Scrum environment.
• Excellent analytical skills with a strong execution mindset.
• Exceptional presentation and communication skills, both written and verbal.
• Experience implementing efficient IT systems that support organizational functions in an Agile framework.
• Creative problem-solving abilities to identify, communicate, and resolve systems issues.
• Strong skills in managing conflicting priorities and achieving consensus across multiple user groups.
• A committed and enthusiastic approach to supporting business customers and end-users.

Special Skills and / or Training Desired :

• Proven experience with enterprise-scale B2B eCommerce solutions.
• Strong understanding of eCommerce platforms and technologies.
• Formal training or certification in Business Analysis, group facilitation, or project / product management
• Experience with Azure DevOps
• Experience with SQL
• Experience managing offshore teams

Apply to Compass Group today!

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

Disclaimer : this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position.

While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Compass Technology maintains a drug-free workplace.

Applications are accepted on an ongoing basis.

Associates at Corporate are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance / AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site / state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and / or unpaid time off benefits in accordance with applicable federal, state, and local laws.

For positions in Washington State, Maryland, or to be p formed Remotely, click here for paid time off benefits information.

Req ID : 1364188

Compass Technology

Michelle Lombardozzi