Role Description
Oak Street Health takes a team-based approach to providing outstanding patient care. Our Service Team builds individual relationships with our patients and ensures they are happy with their experience.
The Service Team is responsible for delivering excellent, high-touch assistance to our patients everyday
Welcome Coordinators are an integral part of Oak Street Health. You will be the first impression we make on our patients.
You will efficiently juggle many tasks : ownership of our Welcome and Community Areas, management of inbound and outbound phone calls, as well as managing patient referrals and medical records.
We also expect you to be highly flexible, covering when needed in other local locations.
Core Responsibilities
Welcoming patients and conducting check-ins with required forms
Collecting co-pays from patients
Updating patient information and making changes in electronic medical record platform
Scheduling appointments within electronic medical records platform
Managing phone lines by answering, taking messages, and conducting outbound calls, as instructed
Managing patient referrals by scheduling those appointments and completing authorizations
Requesting medical records, routing documents to clinical staff for review, and uploading documents into electronic medical record platform
Assisting new patients with paperwork
Assisting with community room events
Other duties as assigned
What are we looking for?
A flexible and positive attitude
A welcoming and nurturing attitude toward our patient population of older adults
Strong computer skills and basic knowledge of Microsoft Excel
Experience in customer service setting
Strong verbal and written communication
High level of integrity
Proficient PC skills
College degree preferred, some college required
Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve, where necessary
US work authorization
Someone who embodies being 'Oaky'
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