Medicare Stars Member Experience Manager of Business Consulting

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose : Bringing our heart to every moment of your health.

This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand with heart at its center our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work BehaviorsTM support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary* As a member of the Medicare Stars Member Experience team, the Manager of Business Consultation is responsible for optimizing Medicare Advantage member journey through process improvement, engagement campaigns, and program development with the goal of improving Medicare Star Ratings.

Responsibilities include developing and managing initiatives focused on improving the consumer experience within our health and prescription drug plans as measured by CAHPS, NPS, member retention, and other key indicators of member experience.

The role is responsible for all aspects of driving collaborative decision-making and implementation of actions supporting broad-based, regional and local actions to maximize Medicare member experience and engagement for the enterprise.

Aetna Medicare is dedicated to achieving best-in-class quality and value to Medicare Advantage beneficiaries. Optimizing business performance and Star Ratings is a foundational element of our mission. *Required Qualifications*

• 3+ years experience in managed care operations in : a rotational leadership role, consulting, program management, project management, business process consulting, or IT business analysis
• Experience with cross-functional mid-to-large scale initiatives with a high degree of complexity
• Ability to work with data to build / present a business case and demonstrate the investment value post-implementation *Preferred Qualifications* Individuals applying should have a diverse background in managed care or patient experience, demonstrate strong collaboration skills, have a results-driven background, experience using data to develop business cases, and demonstrated a proactive leadership style *Education* Bachelors degree preferred *Pay Range* The typical pay range for this role is : $63,300.

00 - $136,500.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.

The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.

The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.

The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits.

CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.

As for time off, Company employees enjoy Paid Time Off ( PTO ) or vacation pay, as well as paid holidays throughout the calendar year.

Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit jobs.CVSHealth.com / benefits (https : / / jobs.cvshealth.

com / benefits) We anticipate the application window for this opening will close on : 04 / 30 / 2024