Sr. System Administrator - 1017

Who we are...

Apply below after reading through all the details and supporting information regarding this job opportunity.

COCC delivers complete enterprise processing solutions to financial institutions throughout the northeastern United States.

Listed among American Banker's FinTech 100 and the Inc. 5,000 fastest growing companies in the nation, COCC inspires the industry with innovation and top quality support.

Designated as a Top Workplace in Connecticut and a National Great Place to Work, COCC recognizes employees as the core of our success! COCC offers a progressive training program to support employees in personal and professional development.

What we need

We are seeking a highly experienced Senior System Administrator with the VMware Services Team. This role is integral to the management of our client IaaS platform, iWorkstation, as well as multiple client-based Cloud services.

Our team oversees a variety of SaaS products and maintains multiple partner relationships, including operating as a Cloud Solutions Provider with Microsoft and offering MSP based services to our customer base.

What’s in it for you

COCC offers a unique and collaborative experience as you grow your career with us and all of the benefits you’d expect from an award-winning employer plus :

A hybrid schedule allowing you the flexibility to balance your work / life needs

A customized training plan to successfully onboard you through your first year

A robust employee training and development program aligned with career pathing objectives

Generous PTO offering as well as competitive pay and benefits

On-site fitness center / off-site fitness / wellness reimbursement

Tuition Reimbursement

One-on-one career coaching

Financial planning assistance with certified professionals

Fun employee events such as company outings, trivia, sports leagues wellness events

Peer recognition programs

What you’ll do

Work in a fast-paced environment and manage multiple priorities simultaneously

Daily customer interaction required to follow-up on issues and track progress of project(s)

Install, configure and maintain Microsoft Windows Operating Systems, hardened custom images, networks, custom applications, and peripherals

Troubleshoot complex system-level problems with thin clients, virtual workstations, virtual servers, laptops, applications, and Cloud services

Respond to escalated tickets from Level 1 Support Team

Implement and maintain security controls as requested by Clients

Respond to ticket requests and emails submitted by Clients

Deploy and manage Virtual Desktops and Servers as requested by Clients

Participate in Disaster Recovery testing

Stay abreast of current technology trends and the impact to the infrastructure

Document system and application configurations and deployments standards

Some weekend / afterhours work required, as necessary

Occasional On-Call rotation required for Client and infrastructure production issues

What you’ll bring

Bachelor’s Degree in Computer Science or related experience

Five+ years of performing System Administration in a production environment

Extensive experience troubleshooting hardware and software

Proficiency shown working with Azure (AAD, Identity, Security, Compliance) and Microsoft 365 workloads, to include SharePoint Online, OneDrive, Teams, and Exchange Online - Intune MDM & Teams Voice / VOIP a plus

Proficient knowledge of troubleshooting various enterprise applications

Proficient knowledge of user access control, patching, and networking stacks

Proficient knowledge of Active Directory, Exchange Server, and other local systems management (DHCP, DNS, NTFS)

Working knowledge of email system maintenance / support, and experience migrating a wide-scope of source environments into Exchange Online

Proficiency working with email / content protection systems (anti-spam / DLP / EOP) a strong plus

Proficient knowledge of setting up and maintaining VMware and virtualization

Proficient knowledge of setting up and maintaining computer hardware

Ability to read, analyze and interpret banking periodicals, professional / technical journals and technical procedures

Ability to communicate effectively with all levels of staff and management both verbally and in writing

Effective ability to lead projects

Effective ability to lead technicians

Effective documentation skills and strong attention to detail

Demonstrated ability to work independently with minimal supervision as well as part of a team

Ability to explain complex issues to end users and Executives alike

Proficient knowledge of assigned systems (e.g. Windows or Linux), including installation and troubleshooting

Excellent customer service skills

Effective ability to maintain vendor and partner relationships

Prior experience with project management tools, such as Smartsheet, a plus

Certification(s) related to environment (e.g. Microsoft, VCP, LCP) a strong plus

Prior MSP or consulting experience a strong plus

Leadership experience a strong plus

Demonstrated experience with PowerShell / MS Graph scripting, for support and deployment automation a plus

The salary range for this role is $90,000-$120,000 annually.

COCC is committed to maintaining a drug-free workplace. All applicants are required to pass a credit, background, and substance test prior to employment.

COCC procures background and consumer reports in compliance with all Federal and State regulations, including The Fair Credit Reporting Act and CT Department of Labor laws regarding pre-employment screens.

COCC is an equal opportunity employer committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.

Accessibility - If you’re a job seeker with a disability and require accessibility assistance or an accommodation to apply for one of our jobs, please let us know by calling 860-678-0444 or emailing TalentManagement@cocc.

com. Please specify the help you need and we’ll be happy to get back to you!