LEARNING SPECIALIST

Our culture lifts you up-there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious.

We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market : agile and dedicated.

Time Type : Regular

Regular

Job Description : About Our Company

About Our Company

Breezeline is a dynamic, innovative company providing the very best Internet, TV, and Voice service to the US markets we serve.

We are 'Above And Beyonders', who consistently strive to surprise and delight our customers by doing the unexpected. We continually look for new and better ways to enrich our customers' lives through connected and memorable experiences.

As the eighth-largest cable operator in the United States, Breezeline reaches more than 1.7 million homes and businesses in 13 states with Internet, TV, Voice and fiber services.

Headquartered in Quincy, MA, Breezeline is a subsidiary of Cogeco Communications Inc. (TSX : CCA).

Why Work At Breezeline?

As one of the country's fast-growing Internet service providers, Breezeline offers our colleagues a vibrant workplace culture and excellent career opportunities.

As a proudly diverse and inclusive organization, we believe that every person's unique individuality should be welcomed and celebrated, and their abilities and potential should be honored and recognized.

It is a key part of our culture to actively promote opportunities internally to ensure that you are never static in your career with us.

Internal Values - How we act

We're proud that Breezeline is unlike any other employer in the industry. We work hard, but we never lose sight of the big picture.

We understand that our colleagues are looking for more than just a great job - they want an extraordinary life - and at Breezeline, we want to make that a reality.

And here is how we do it.

Fun : We laugh a lot. It makes every day brighter, and if you don't love what you do, you're not doing it right.

Job flexibility : We think everything you do matters - at work and home.

Discounted services : We offer our customers some fantastic services, and we think you deserve to enjoy them in your home, too.

Total Rewards : Let's be honest, everyone wants to make a good salary. We offer attractive total rewards and a great culture to go along with it.

We've got you and your family covered with one of the best packages in the business.

Career evolution : At Breezeline, you get more than just a job. You get all the tools you need to learn, grow, and achieve your career goals!

Cutting-edge technology : Do you have a passion for technology? Great, we do, too. At Breezeline, you will get the opportunity to manage, influence, play, create, fix, and re-shape the industry.

Learning Specialist

Responsibilities

• Oversee and deliver learning programming respective client group(s) or others based on the needs of the business
• As a member of the learning team, support development and design of concurrent learning projects, ensuring individual deliverables and outcomes are identified, executed and evaluated
• Occasionally support with development and delivery of enablement programming to ensure SMEs, Supervisors and / or leadership are prepared to coach and provide colleagues feedback using company tools and resources to achieve job expectations
• Under the direction of a Learning Manager or Supervisor, support delivery of scheduled new hire learning programs to meet the forecasted hiring and staffing needs for client groups
• Support with delivery of applicable technical and systems training for client group(s), ensuring colleagues and leaders leverage technical tools to be effective in role (ex : Google Workspace, CSG, Salesforce;

Actifai, Akleza, Frontline, OneView, Genesys, etc.)

• May be asked to serve as a Learning SME on system or client group projects and initiatives, collaborating and ensuring needs are documented and learning deliverables are completed and evaluated
• Develop client specific learning programing targeted towards building skills and competencies required for current roles and to support future expansion
• Support development and implementation of innovative learning programs for blended or independent learning
• Support in the development of instructor led programs that compliment digital, blended learning materials provided by the Learning Design and Experience team
• Support in the development of client specific job skills resources, using a variety of interactive and innovative learning resources
• Under the direction of a Learning Manager or Supervisor, partner with client stakeholders to ensure training documentation, resources or job aids are up-to-date and cataloged properly.
• Support delivery of TTTs to ensure external vendors are equipped to deliver training requirements to their employees to achieve service level agreements
• Answer learning queries and requests in Learning inbox or on Workday Learning
• Administer and track enrollments and completions of learning courses, offerings and programs in Workday Learning, ensuring accurate reporting of completion, impact and learning KPIs
• Lead content feedback loop to drive ongoing quality improvement to learning programs
• Occasional travel may be required.

In addition to the above, the following are specific responsibilities based on the client group the Specialist may be aligned to :

Design

• Use stakeholder insights, business KPIs, and employee engagement survey results to design, develop, implement, and evaluate learning programs that impact multiple client groups or all colleagues
• Using instructional design tools, build learning programs, courses, and lessons using Articulate360, Camtasia, Biteable, etc.

LMS & Reporting

• Act as SME for Workday Learning
• Support with administration and recordkeeping of learning programming in the workday
• Under the direction of the Director of Learning and Cultural Transformation, support with completion and impact reporting, ensuring KPIs are aligned across all client groups

Sales

Support Learning Managers and Supervisors to design, deliver, and evaluate sales enablement training.

Technical Operations & Safety

• Lead or support Safety programming by providing training, enablement, and program resources to system safety champions to ensure safe workplace practices are upheld and training up to date
• Travel to systems for training delivery is expected for most programming

Qualifications

• 2+ years in a Learning Designer or Trainer role
• 2+ years of experience creating learning programs, training assets, and workshops for client groups (Sales, Care, ASG, Technical Operations, Engineering and / or Corporate Functions)
• Experience with Instructional Design tools such as Articulate 360, Camtasia
• Experience with learning management software (preferably Workday)
• Great time-management skills
• Great interpersonal and communication skills
• Ability to communicate to all levels of an organization
• Knowledge of various training and teaching methods
• Sound decision-making and organizational skills
• Critical thinking and problem-solving skills
• Ability to work independently as well as in a team
• Great project management skills
• Proficiency in MS Office software or Google Suite tools
• BS degree in Business, Education, Training, HR, or a related field.

Location :

This remote position is open to any qualified candidate who resides within the Breezeline footprint :

• Connecticut
• Delaware
• Florida
• Maine
• Maryland
• Massachusetts
• New Hampshire
• Ohio
• Pennsylvania
• South Carolina
• Virginia
• West Virginia

Benefits :

• Competitive salary
• Medical coverage (including prescription and vision plans)
• Dental coverage
• Life Insurance (1x salary at no cost to employee)
• Long and short-term disability insurance (no cost to employee)
• Voluntary employee, spousal, and child life insurance
• Company-recognized Holidays with additional Floating Holidays
• Paid Time Off (PTO) programs
• Comprehensive Flex Work Policy
• 401(k) plan eligibility (company match 50% up to 5% of eligible contributions)
• Participation in the Employee Bonus Plan
• Participation in the Cogeco Stock Purchase Plan
• Complimentary and discounted broadband services (for those in our service area)
• Tuition Reimbursement
• Headspace Membership
• Betterhelp Membership
• Opportunities for LinkedIn Learning subscriptions for select colleagues

LI-Remote

Location : Quincy, MA

Quincy, MA

Company : Breezeline

Breezeline

At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company.

So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging.

By creating a culture where all our colleagues can bring their best selves to work, we're doing our part to build a more equitable workplace and world.

From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all.

We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers.

If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at [email protected]