Call Center Representative
Leadership would like you to begin sourcing for (2) Call Center Agents for long-term roles supporting the MMIS Contract. The target start date for this assignment is Tuesday, 10 / 17 / 23, however that date is subject to change as we are working with multiple agencies to source other positions and all resources selected must start on the same date to adhere to the onboarding / training schedule.
Please see some key points about Training that should be shared with candidates during your initial screening process.
Customer Assistance Call Center Training
The training itself will take approximately 3 to 4 weeks.
This includes instructor led training, learning modules completed on the computer and mentoring with an experienced agent.
Training will occur on-site at our offices and remotely from resources home office environment.
There are knowledge checks completed during the training and an assessment given at the end of the training (a 90% score is needed to pass)
The hours during training are from 8 : 30AM to 5 : 00PM.
The regular work shifts we are hiring for are during the hours of 8 : 00AM to 6 : 00PM (Monday Friday).
New staff will be given 2 weeks notice before being transitioned from the training schedule to their regular shift.
Candidates selected will need to be in attendance daily at the required start time for the entire duration of the training period.
Any pre-planned appointments / vacations / time away should be avoided / rescheduled during training.
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