Front Desk Receptionist

Job Description

Job Description

Description :

Hours : 40 hours per week, M-F and one Saturday per month.

Location : Gurnee and Libertyville

Work Location : 3 S. Greenleaf (Suite J) Gurnee IL, 60031

Position Summary

Interact with clients', medical professionals and additional team both within the clinic and at outside facilities offering precise, prompt and responsive information to facilitate the best patient care daily.

Essential Duties and Responsibilities :

Administration

• Schedules patients’ appointments either via phone or upon checkout according to scheduling guidelines. This includes but is not limited to requesting and verifying proper address, phone number, primary care physician, pharmacy, date of birth, insurance information and other demographics as required.
• Greets patients on arrival and checks them in for their appointment. Patient check in requires but is not limited to verifying patient personal information, insurance information and other demographics as required.

Scans in insurance cards and photo ID. Enters proper insurance information into practice management system for new patients.

Obtains proper consents and necessary referrals and properly attaches appropriate referral to patient charts. Sends patients to washroom to provide urinalysis.

• At conclusion of physician visit, checks patients out. Patient check out requires but is not limited to, providing patient with written clinical summary, scheduling next appointment, providing patient with patient portal information so they can log on to the Uropartners’ patient portal.
• Answer phones and directs calls and message appointments to appropriate staff.
• Providing patients with appropriate room for the evaluation and discussion of medical records, or results done by the appropriate medical staff.
• Perform bookkeeping duties, such as credits and collections, preparing and sending financial statements and bills, keeping financial records and any other needed data entry.

Financial

• Effectively and promptly balance cash receipts and credit card receipts at the end of clinic
• Collect co-pays as well as patient balances
• Verify insurance coverage and determine patient’s balances to be collected
• Prepare invoices and collect monies for medical records

Requirements :

Supervisory Requirements

This position has no supervisory requirements

Educational Requirements

• Required : High school diploma or general education degree (GED); or equivalent combination of education and experience
• Preferred : One year certificate from college or technical school; or equivalent combination of education and experience

Experience

Three to six months related experience and / or training

Licenses and Certifications

This position has no license or certification requirements