Test Administration

Job Description

Pay Range : $20- $30 / hr. The pay rate may differ depending on your skills, education, experience, and other qualifications.

Featured Benefits :

• Medical Insurance in compliance with the ACA.
• 401(k).
• Sick leave in compliance with applicable state, federal, and local laws.

Position Description :

Manage Outreach & Communication (70%)

• Be an expert in Client policy and processes that impact customers and the operational procedures necessary to resolve customer inquiries
• Manage cases for pre-administration and post-administration matters that meet service level agreements.
• Manage customer relationships to ensure all cases are resolved in a timely manner
• Manage outreach efforts for Test Center renewals and Test Center Intake
• Identify opportunities to improve customer relationships through optimized systems, training, and feedback mechanisms

Complete Special Projects (30%)

• Provide case management updates on customer inquiries and trends both within Client and externally with customers
• Use data to provide inputs to the voice of the customer initiative helping to drive continuous data-based improvement for an optimal customer experience
• Manage other self-assigned projects that arise through digital transformation and organizational method changes

Must Have :

• Strong organization and prioritization skills and the proven ability to move forward multiple projects in concert, as a leader, independently, and as a member of the team
• Adept problem-solving skills, including using data to inform decisions and actions
• Proven ability to build and manage customer relationships
• Knowledge of Microsoft Office tools : PowerPoint, Word, & Excel
• Experience leading and navigating complex customer issues and resolving those cases
• Experience providing high quality support while managing assigned cases within service level agreements and managing escalations as needed
• The ability to collaborate and provide guidance to teammates on complex cases

Required Details

Experience : 3 Years Travel Required : No Clearance Required : No