Assistant Manager - Information Technology

As an S&C Electric team member, you’ll work on projects that have real-world impact. You’ll help transform the grid for resilient and reliable power worldwide.

S&C has more than a 100-year history of innovation and has been 100% employee-owned since 2012. We continue this legacy as a trusted, forward-thinking leader in the electrical industry.

You will advance a safer, more reliable, and more resilient electrical grid. Our products help the grid adapt to severe weather and transition to clean energy.

We’re big enough to be a respected industry leader but small enough for you to impact our company directly. Our commitment gives you opportunities to impact on and off the job positively.

Join S&C to make an impact on tomorrow’s energy challenges and become an employee-owner

Hours

8 : 00 am 5 : 00 pm (Mon-Fri) Hybrid

Competitive Monthly Pay Period

Benefit Overview

• Competitive complete benefits package Medical, Dental, Vision, 401K, and Employee Stock ownership plan (KSOP) Tuition Reimbursement, Fitness reimbursement, Paid leaves Dependent care FSA, Basic Life, Transit benefit Annual bonus for individual and company performance
• Paid vacation and 15 paid holidays, including shutdown in summer and winter
• Referral Bonus program
• PPE provided.
• Career Advancement and Development Opportunities

Join Our Team as Assistant Manager-Information Technology!

Are you passionate about Information Technology? S&C Electric Company is seeking a dynamic individual to join our Production Department.

As Assistant Manager of Information Technology, you’ll be crucial in ensuring smooth operations and supporting our diverse team.

The Assistant Manager of Information Technology oversees the day-to-day operations IT Service Desk, Office Services, and the ServiceNow platform.

This role involves leading a team responsible for providing technical support and office services to approximately 3,000 employees, ensuring high levels of customer satisfaction.

This Assistant Manager role collaborates with other IT teams and departments to ensure seamless collaboration and support of IT services.

Key Responsibilities :

Operational Management : Oversee day-to-day operations of the IT’s Service Desk as well as the administration of it’s enabling ServiceNow platform.

In addition, oversee office and mailroom services, including office supplies and equipment maintenance. Ensure efficient resource allocation and cost control within the IT Service Desk and Office Services.

Ensure timely and effective resolution of IT service desk requests and incidents. Maintain a high level of customer satisfaction by addressing user needs and concerns promptly and professionally.

Implement and manage processes and procedures to improve the efficiency and effectiveness of IT service delivery.

Day-to-Day Leadership : Lead and mentor the IT Service Desk, ServiceNow, and Office Services team, ensuring the day-to-day operational goals of the function are met.

Conduct regular performance reviews, provide feedback, and identify opportunities for professional development.

Performance Monitoring : Monitor and report on key performance indicators (KPIs) and service level agreements (SLAs) to ensure targets are met.

Analyze performance data to recommend process improvements.

Technical Support : Provide technical support and guidance to users, facilitating issue resolutions and escalations as needed.

Ensure the IT Service Desk team is equipped to handle a wide range of technical problems and inquiries.

Collaboration and Integration : Collaborate with other IT teams and S&C’s functional areas to ensure seamless IT service support.

Support the integration of ServiceNow with other enterprise systems, ensuring seamless data flow and process alignment.

Documentation : Maintain accurate records and up-to-date documentation of IT service desk processes, office services procedures, and ServiceNow configurations.

Develop and present regular reports on performance, user engagement, and project status to senior management.

Project Management : Lead and participate in IT and office service projects, ensuring successful implementation and adoption of new technologies and systems.

Coordinate with stakeholders to define project requirements, timelines, and deliverables.

Supplier Management : Coordinate with external suppliers and service providers to ensure quality and cost-effective services.

Manage vendor relationships and assist with the negotiation of contracts as needed.

Budget Support : Support the budgeting process for IT services, IT Service Desk, Office Services, and the ServiceNow platform.

Monitor expenses and ensure cost control and efficiency.

Compliance : Understand and comply with all applicable Company policies and rules

Additional Functions

• Maintain regular and punctual attendance.
• Attend in-person or virtual meetings as requested or required.
• Communicate effectively and respectfully with others.
• Other responsibilities as assigned.

What you’ll Need To Succeed :

Required

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 5+ years of experience in IT service management or a related role.
• Demonstrated experience managing IT service desks and office services in a large organization.
• Excellent knowledge of IT service management principles and best practices.
• Experience in using and administering ServiceNow or similar IT service management platforms is preferred.
• Knowledge of IT security protocols and compliance standards.
• Ability to collaborate effectively with cross-functional teams and external vendors.
• Possess a customer-oriented mindset and great customer service skills.
• Good leadership skills with an ability to lead, guide, motivate, and delegate to deliver results, embrace change, drive decisions and outcomes, embrace culture and inclusion, and exhibit integrity.
• Great organizational, planning, and project management skills, creatively problem-solving issues and juggling a portfolio of projects.
• Great communication skills (written, verbal, listening, and presentation); able to liaise effectively with internal and external stakeholders to drive decisions and achieve targeted results.
• Great interpersonal skills to establish meaningful relationships built on mutual trust and respect, navigate and resolve conflict, moderate behaviors, and foster collaborative working relationships amongst a diverse audience.
• Ability to use business acumen and analytical skills to analyze data to drive informed decisions and problem-solve issues.
• Foundational financial acumen with the ability to provide input to budgetary processes for fiscal effectiveness.
• Ability to travel as required.

Preferred

• Advanced degree or relevant certifications.
• Demonstrated leadership experience within an IT function.

Ready to make an impact and become an employee-owner? Apply now to join our inclusive and innovative team! Explore open positions.

S&C Electric is committed to equal-opportunity employment. All employees and applicants will be considered without regard to age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

If you are an individual with a disability and need an accommodation to complete the application, please email us at