Job Description
Job Description
ExecRecruitment is a global professional services provider and contingency staffing company. Our main objective is to source top talent and support professional growth.
One of our direct clients is actively seeking an End User Technical Support Analyst to join their team.
Job Title : End User Technical Support Analyst
Location : Remote
Duration : 6 months+ extension
Duties :
The duties of an End User Technical Support Analyst include, but are not limited to :
- Responsible for Level 1 service desk support and is the first point of contact for answering support calls using the OTS ACD phone system.
- Provides basic ticket handling including evaluation, customer contact, troubleshooting and routing to other teams;
- Provide vendor contact, data entry, and scheduling for processing quotes and orders for phone and network services;
- Support for mobile devices such as a Blackberry and active sync devices such as Android phones and iPhones, with password protection and enabled and remote wipe functionality;
- Perform training / instruction ; o Develop User Guides; o Administer centralized systems for configuration management and service management;
- o Administer centralized systems for endpoint security and encryption; o Administer centralized systems for user and device profile management;
- o Administer centralized systems for user and device policy management;
- Provide end user and operational support for Records Management services. Duties include providing desktop support, identifying and resolving issues with imaging equipment and resolving public accessibility issues.
- Delivers computer equipment to customer locations.
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