Benefits :
- 401(k) matching
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
HVAC Administrative Assistant and Customer Relationship Specialist
The best time to find a great job is when you already have a good job!
Custom Aire Inc.
We are a family-owned, residential, commercial and industrial HVAC contractor offering top quality end-to-end service for our customers, from design to completion in Philadelphia, Bucks, Montgomery and surrounding communities for over 55 years.
We specialize in solutions for all residential, commercial and industrial homes and facilities including but not limited to ductwork / metal fabrication, service and installation of custom HVAC heat pumps, air handling and ventilation units, natural gas / oil / propane heaters and boilers, high efficiency forced air ductless and fully ducted residential and rooftop split air conditioning systems and indoor air quality solutions.
We are currently looking for an HVAC Dispatch and Customer Relationship Coordinator to join our team.
Work Hours : Monday through Friday, 8 : 00am to 4 : 30pm
Benefits
- Top Industry Benefit Package
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-and Long-Term Disability Insurance
- Vacation, Sick, Personal and Holiday Paid Time Off
- 401K with 4% Company Match
- Paid Industry Training
Duties include, but are not limited to the following :
- First point of contact for answering a high volume of service calls daily, refer calls to other department managers when necessary, input customer conversation notes, and technician instructions in Custom-Aire’s CRM program.
- Conduct follow-up calls to customers for feedback on technician performance and follow-ups on additional service and review requests.
- Provide superb customer service and manage customer contact information.
- Schedule incoming service call and preventive maintenance visit requests according to location and technician skill levels when necessary.
- Process credit card transactions from Customers, Service Technicians and other transactions when necessary.
- Provides status updates and any customer issues / escalations to Service and installation managers.
- Performs other duties as assigned.
Qualifications
- 5 years office experience preferred.
- 5 years of customer service and telemarketing sales experience preferred.
- Excellent computer skills and proficiency in Microsoft Excel, Word, Outlook and PowerPoint
- Ability to complete required paperwork and data entry.
- Must have excellent customer service skills and present company in a positive manner.
Interested in joining our winning team?
Please contact Robert Schneider, to setup an interview.
He can be reached by :
Office : 215-638-1800
Mobile : 215-989-9206
Email : [email protected]
We look forward to the opportunity to grow in business together!
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