The FX eTrading Middle Office (eTMO) is responsible for Foreign Exchange and commodities operations / support for the Investment Bank’s proprietary and multi-dealer electronic trading and payments platforms.
As an Analyst in the FX eTrading Middle Office (eTMO), you will play a critical role supporting the Foreign Exchange operations for the Investment Bank’s proprietary and multi-dealer electronic trading and payments platforms.
This is an intensive business with high volumes of trading around the clock from start of day Monday in Asia to end of day Friday in New York.
Primary functions of the Client Service team include On-Boarding, training, and fully supporting the external and internal ecommerce FX and Commodities clients.
Job responsibilities :
- Providing excellent customer service to all incoming client queries.
- Working with Front Office to enable clients to deal electronically.
- Assist in maintaining the onboarding queues to meet SLAs determined by the business.
- Identifying and remediating any client issues / queries raised by Front Office, Middle Office, Back Office and / or the client.
Required qualifications, capabilities, and skills :
- Ability to question risk in processing a request from Front Office, questioning mindset required with clear communication to management should concern arise.
- Communicate clearly with internal stakeholders, as well as clients.
- Manage critical system issues and navigate through successful resolution.
Preferred qualifications, capabilities, and skills :
- Understand complex system processes and experience of working with vendor systems a plus.
- Knowledge of Products Covered (Foreign Exchange, Commodities,) and the associated end to end process flow a plus.
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