Energy Assistance Worker - Seasonal

THE POSITION

Are you looking for a way to help Pennsylvania citizens during the winter months? The Department of Human Services (DHS) is seeking seasonal Energy Assistance Workers at the Low Income Home Energy Assistance Program (LIHEAP) helpline.

By joining our team, you will be providing warmth and support to those in need, making a positive impact on the well-being of our citizens.

Consider joining us and making a difference in the lives of others.

DESCRIPTION OF WORK

As an Energy Assistance Worker, you will evaluate information to appropriately apply policies and procedures to confirm eligibility or ineligibility for the LIHEAP benefits.

You will work in a call center environment responding to calls and emails concerning LIHEAP. In this role, it is essential to consistently interact objectively and with sensitivity to applicants in distress or in stressful situations.

You will also assist callers with the Commonwealth of PA Access to Social Services (COMPASS) website or mobile app. This work requires you to frequently utilize various computer applications while simultaneously interacting with clients and various DHS personnel.

In this position, you will be a crucial part of connecting citizens to other community resources that may assist them or supplement available LIHEAP benefits.

In addition, it is imperative that you posses excellent communication skills, both orally and in writing.

Interested in learning more? Additional details regarding this position can be found in the position description .

Work Schedule and Additional Information :

• Seasonal full-time employment
• Seasonal employment runs from approximately October to April but employment may begin as early as September and last until June.
• Work hours are 8 : 30 AM to 5 : 00 PM, Monday - Friday, with a 60-minute lunch. Work hours and schedule may change based on operational needs.
• Overtime and travel as operationally necessary
• Telework : This position is eligible for telework after successfully completing a six-month probationary period. You may have the opportunity to work from home (telework) part-time, reporting to the office 1 day per month.

In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania.

If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.

• Salary : In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam / junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements :

• Two years of experience in general office work which included interviewing the public; or
• Any equivalent combination of experience and training.

Other Requirements :

• You must meet the PA residency requirement . For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

How to Apply :

Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position.

Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience / education).

If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements.

Unofficial transcripts are acceptable.

• Your application must be submitted by the posting closing date . Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans :

Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs.

To learn more about employment preferences for veterans, go to www.employment.pa.gov / Additional%20Info / Pages / default.

aspx and click the Veterans' Preference tab or contact us at [email protected] .

Telecommunications Relay Service (TRS) :

711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania.

The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law.

All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or :
• your score may be lower than deserved.
• you may be disqualified.
• You may only apply / test once for this posting.
• Your results will be provided via email.
6 days ago