Service Writer / Advisor

SERVICE WRITER / ADVISOR

LOCATION : Rochester, NY

WORK ENVIRONMENT : Office & Shop

TYPE : Full-time (Monday-Friday; Day Shift)

Salary : $42,000.00-$51,000.00

Vacation & Paid Personal Days : 3-weeks vacation, 4-paid personal days

Quarterly Bonus Opportunity

Annual Performance Reviews

SUMMARY :

The Service Writer / Advisor will be focused on providing administrative support to the Service department, liaising with internal and external customers and ensuring the department runs efficiently on a day-to-day basis.

ABOUT YOU :

• Ability to work within a fast-paced environment
• Ability to organize, multitask and plan work efficiently
• Positive and collaborative attitude
• Good verbal and written communication, with strong customer service skills

POSITION REQUIREMENTS / QUALIFICATIONS :

Education / Certification :

• High School Diploma, GED or equivalent
• Valid driver’s license with a clean driver’s abstract

Experience :

• 3+ years’ experience in a Service Writer role or related administrative / customer service position
• Experience preparing quotes and opening / closing work orders
• Experience with MS Office Suite, with a focus on Microsoft Word, Excel and Outlook
• Mechanical aptitude or previous exposure to a heavy equipment work environment is an asset

POSITION RESPONSIBILITIES :

• Manage customer relations for the service department by receiving phone calls and emails and following up with customers to provide status updates
• Open and close work orders in alignment with internal procedure timelines
• Prepare quotes
• Edit and update all work orders to ensure 100% capture of all billable items
• Provide unit history to the service department for incoming repairs
• Assist with Shop scheduling to ensure optimal efficiency and customer service
• Work with factory representatives to ensure customer downtime is minimized
• Conduct shop walkthrough’s with Service Manager to capture real time status updates
• Prepare and submit bi-weekly Payroll reports
• Work with the accounting department to ensure customer accounts are in good standing
• Ensure on-time billing for all customers
• Maintain MTO files and ensure all documentation is in compliance
• Process warranty claims
• Resolve and / or escalate customer concerns and maintain positive customer relations
• Assist with Parts department as required

SAFETY DUTIES & RESPONSIBILITIES

Employees must :

• Work in compliance with the appropriate safety legislation / regulations / safety policies
• Report any known workplace hazard or safety violations
• Cooperate with their workplace’s Safety Committee or health and safety representative
• Use any safety equipment, protective devices or clothing required
• Not remove or make ineffective any protective device required by the Company or by the regulations.

WHY WORK AT JJE?

• Talented and dedicated team
• Exceptional best-in-class products and service offerings for our customers
• Market-competitive compensation package with annual increase opportunities
• Premium Health Insurance program
• 401 (k) Employer Matching Program
• Paid Personal Days for those unexpected life events
• Work boot and prescription safety glasses reimbursement
• Educational Scholarship Program
• Tuition Reimbursement
• Employee & Family Assistance Program (EAP)
• Opportunity to grow professionally within the organization
• Our Core People Values : Leadership, Customer Excellence, Integrity, Inspiration, Teamwork, Innovation and Ambition

WHO WE ARE :

As the leading distributor of public works equipment, Joe Johnson Equipment (JJE) provides mobile infrastructure- maintenance equipment to municipalities and contractors across Canada and the US.

Through our branch network, we sell, rent, lease, service and support vacuum trucks, refuse & recycling collection vehicles, street sweepers, sewer cleaners, and inspection cameras.

JJE is a dynamic and growing organization, focused on maintaining an employer of choice culture.

We have a stable, team-based, and collaborative work environment that drives our organization to be best-in-class within our industry.

We offer opportunities across Canada and the U.S.

and are committed to providing challenging and rewarding career paths for our employees.

JJE provides very competitive compensation packages, robust group benefits and an opportunity to grow professionally.

JJE is a proud subsidiary of Federal Signal Corporation (NYSE : FSS) .

If you are looking for a new opportunity, then we at Joe Johnson Equipment welcome your application.

We encourage applications from all qualified persons, however only those who are being considered for the position will be contacted.

If you are contacted for an interview and require any accommodation, please notify HR in advance and we will provide applicable accommodation.