Resident Experience Coordinator

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Who We Are

At Balfour Beatty Communities, we are dedicated to a singular mission : delivering the quality communities people are proud to call home.

We believe exceptional living experiences can only be created when We Care about our residents, our partners, our communities, and each other.

Our culture of caring drives every aspect of our business, guiding us to always do the right thing and build meaningful connections as we fulfill the needs of our residents and partners with sincerity, empathy, and creativity.

Our Benefits :

• Discretionary bonuses
• Medical and Dental Insurance 1st of the month following employment
• Health, Flexible Spending and Dependent Care Accounts
• Company paid life insurance
• 401K plan with employer matching
• Robust PTO to include, sick, floating holidays, vacation, and personal days
• 2 Volunteer Days per year
• Company paid short-term and long- term disability, parental leave.
• And more!

About the role

The Resident Experience Coordinator is responsible for making residents feel at home by building a neighborhood atmosphere through event planning, business outreach, and marketing the Balfour Beatty Communities brand to residents, businesses, clients, and vendors.

What you'll be doing

• Plan, direct and organize community events based on market needs.
• Effectively manage all events with appropriate resources including staff and volunteer. Coordinates and completes all local purchases of marketing and / or promotional materials, logo and / or event supplies competitively to maintain budget and achieve maximum quality for resident events.

Continuous outreach to local businesses / vendors to participate, contribute and sponsor resident events.

• Fosters a positive working relationship through the devotion to the well-being of residents by attending meetings and being an active participant in local events.
• Communicates pertinent information to residents and addresses their concerns by organizing and attending town hall meetings with the community.
• Performs outreach to local businesses for the purpose of ensuring that their services are directed to residents.
• Tracks the success of every event and adjusts future events to match client and resident expectations in the future, compiles and reports monthly on event attendance, success and cost to Community Manager, LifeWorks Marketing Manager and other superiors.

Maintains consistent communication with residents to promote the LifeWorks program at assigned location(s). Compiles and archives all event photography and marketing materials.

Open and close all models daily, models and show units. Conducts pre-showing inspections to ensure all units are rent ready for the day and performs freshen up cleaning as needed.

Walks tour route daily to ensure it is ready for prospects.

• Assists with maintaining a positive resident experience from initial contact through residency to move-out. Monitor Customer Service Scores
• Attends, participates and assists with LifeWorks events.
• Provides new residents a smooth transition to their new community. Clearly explain the leasing and move-in process with each prospect, so they know exactly what to expect and to ease their stress of the move-in.
• Monitors and maintains availability of units and contacts residents when units become available in accordance with policies and procedures
• Act as first point of contact on all resident affairs. Assisting to reduced roommate conflict and help address any resident concerns with the property.

Perform roommate meditation, set up roommate agreements and regularly attend resident gathers to allow the residents to know who you are.

• Answers phones promptly and courteously as well as assist current residents with their needs and follows up to ensure work orders completed by the maintenance staff meet the resident’s satisfaction swiftly and accurately, if applicable.
• Create all content for social media and communication on platforms to engage consumers and narrate the lifestyle and experience of living at the community through photography, videography and the written word.
• Assist with calling leads, and residents to educate on signing a lease with provided property.

Who we're looking for

• High School Diploma or GED required
• Preference will be given to candidates who have a bachelor’s degree in a business field or communications.
• Minimum of 2 years’ experience in a customer service atmosphere
• Solid Computer skills, including Microsoft Office and Entrata experience preferred
• Social Media Management : Facebook, Instagram, TikTok
• Event Planner, Multitasker, Team-worker, Problem Solver, Creativity, Time Management, Communication
• Must have an active and valid driver’s license

Balfour Beatty Communities is part of Balfour Beatty Investments and Balfour Beatty, plc, an international group that finances, develops, builds, and maintains infrastructure assets.