Overview
We are looking for a highly motivated individuals to join our Guest Services team as a Guest Services Supervisor. The ideal candidate uses their engaging personality set the example for the team on how to create a memorable first impression for our guests as they arrive for the first time and throughout their stay.
The Guest Services Supervisor will supervise and direct the team in offering guests a warm welcome to our hotel / resort, and the assistance with the unloading of guest’s luggage.
They will also be the leader of information for the team to serve as a source of knowledge for the guest for everything about the hotel, its amenities, and the local area as they assist the guest to their room.
If you are a detail-oriented person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to WOW people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.
Your Role : Oversee the daily operations of the front desk, ensuring that guests receive exceptional service Manage and train front desk staff, scheduling shifts and ensuring adequate coverage Handle guest complaints and issues, resolving them in a timely and professional manner Ensure that all administrative tasks are completed accurately and efficiently, including check-ins, check-outs, and billing Assist with the development and implementation of policies and procedures to improve guest service and streamline operations Collaborate with other departments, including housekeeping and maintenance, to ensure that guest needs are met Perform other duties as assigned by management Qualifications 1+ years prior guest service experience required preferably in a hospitality setting.
Excellent verbal communication skills needed. Attention to detail, customer focused and the ability to perform job duties in a fast paced environment.
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We are looking for a highly motivated individuals to join our Guest Services team as a Guest Services Supervisor. The Guest Services Supervisor will supervise and direct the team in offering guests a warm welcome to our hotel/resort, and the assistance with the unloading of guest’s luggage. Your Rol...
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