Shelter Case Manager

Position : CWS Shelter Case Manager

Status : Permanent, Non-exempt, Full-Time

Starting pay : $27.50 - $30.75 / hour, DOE, (+ $1.00 / hour for bilingual) benefits available first of

the month following date of hire

Hours : Regular schedule; Primarily weekdays; some evenings and weekends

Responsible to : Shelter & Housing Program Director

Location : On-site

Staff with bilingual competencies provide an additional and essential value to our organization and

we increase our starting wage accordingly for bilingual staff.

Note to Candidates :

Studies have shown that women and people of color are less likely to apply for jobs unless they believe

they meet every single one of the qualifications as described in a job description. Clackamas Women’s

Services is committed to building a diverse and inclusive organization and we strongly encourage you to

apply, even if you don’t believe you meet every one of the qualifications as described or if you require a

reasonable accommodation to apply for or perform job duties.

About Clackamas Women’s Services (CWS) :

Clackamas Women’s Services (CWS) was incorporated in 1985 as Clackamas County’s first shelter for

survivors escaping family violence and domestic abuse. CWS’ service delivery framework is built on

trauma-informed best practices that promote safety and self-determination. Our vision is to live in a

society that no longer tolerates domestic and sexual violence, but rather thrives on mutual respect.

CWS offers comprehensive, responsive solutions for adults and children impacted by sexual assault,

domestic violence, stalking, the sex industry, and elder abuse. Through our emergency shelter, A Safe

Place Family Justice Center, satellite offices and throughout the community, CWS coordinates services

with other public and private agencies in order to best serve survivors seeking help. Participants in our

programs receive no-cost services by highly trained staff.

CWS is committed to building an organizational culture that reflects our values. We envision a

community of survivors, staff, partners, volunteers, and donors who are deeply committed to breaking

the isolation of domestic and sexual violence. We do this by creating community and partnership,

honoring, and celebrating survivors, and engaging in work toward equity and social change through

community engagement and by investing internally in continual improvement and learning processes.

We are dedicated to the ongoing work of creating and sustaining a community where everyone can

thrive.

Benefits of working at CWS :

Clackamas Women’s Services is proud to offer competitive wages, paying above market for all positions

and offering a full package of benefits including :

100% employer-paid health, dental, vision, and alternative care benefits for employee and

dependent child(ren).

• 100% employer-paid long-term disability and life insurance.
• Generous PTO (28.5 days in first year based on accrual).
• 10 days of Holiday pay of your choosing
• Paid day off for birthday.
• Paid parental leave.
• Monthly retirement plan contribution of 5%.
• Anniversary bonus, $25 / year of service.
• $100 monthly travel stipend
• Employee Assistance Program.
• Professional development opportunities.
• CWS was voted one of the 100 Best Nonprofits to Work for in Oregon!
• Work with a heart-centered team providing culturally responsive emergency, transitional, and long-

term supports, and services. CWS helps survivors build hope and resilience so they can achieve their

goals for personal safety, physical and mental wellness, financial autonomy, and family stability.

Position Purpose :

Responsible for providing case management, advocacy, and support services to participants of the CWS

shelter and housing programs. The Shelter Case Manager role requires an ability to provide non-

judgmental support with unconditional positive regard, transparent and honest communication as well as

the ability to be flexible and creative in a variety of changing situations.

Key Responsibilities

Staff CWS emergency shelter, providing phone screens, intakes, supporting participant exits and

transitions and ensuring the safety of the shelter and participants.

Provide on-site and in-home individualized case management for participants in the CWS shelter

and housing programs.

• Provide a wide variety of advocacy strategies and engagements to shelter and housing participants.
• Build relationships and rapport with shelter and housing participants and foster community building.
• Answer the CWS crisis and support line giving appropriate information, support, and referrals for

callers.

Ensure all paperwork is done thoroughly and all required documentation is collected, and file notes

are updated and accurate.

Provide shelter and housing participants with information and support regarding domestic and

sexual violence, oppressions, trauma, communal living, parenting, immigration issues, etc.

Communicate in a trauma-informed manner and provide comprehensive information to shelter and

housing participants in an accessible way.

Assist shelter participants with cleaning and upkeep of the shelter facility, prep rooms for entering

participants.

• Provide back-up support for the shelter through on-call rotation.
• Work to establish effective, positive, and ongoing relationships with community partners.
• Represent CWS at community meetings, speaking engagements and educational trainings as

requested.

General Responsibilities :

• Work in conjunction with other staff to provide consistent services to participants.
• Attend CWS all staff meetings and regular team meetings.
• Meet regularly with the supervisor to plan and prioritize projects.
• Submit necessary monthly timesheets and mileage reimbursement forms.
• Manage daily schedule appropriately.
• Other duties as assigned.

Minimum Qualifications :

• Bicultural preferred
• Willingness to complete 40-hr confidential advocate training
• Demonstrated understanding of anti-oppression issues, ability to work effectively with individuals

from diverse backgrounds, and understanding of culturally competent service delivery methods

Enthusiasm for working collaboratively with a wide range of public and private systems intersecting

with the DVSA field (law enforcement, DHS, courts, education, etc.).

Computer proficiency in Windows environment including word processing and spreadsheets; (client

databases preferred)

Valid driver’s license and reliable transportation required; position includes use of personal vehicle

to complete some tasks.

• Must be able to travel throughout Clackamas County and the Greater Portland Area.
• The person in this position frequently : moves throughout CWS worksites and the community to

meet with donors, volunteers, community members, partners, and staff. The person will also

periodically move supplies and other items (up to 50 lbs.) from one place to another, participates in

community events, and may work in all types of weather.

We are committed to building a diverse and inclusive workforce that represents the communities we

serve. Women, people of color, LGBTQ+, older adults and people with disabilities are strongly

encouraged to apply.

Clackamas Women’s Services complies with applicable federal civil rights laws and does not discriminate

on the basis of race, color, national origin, disability, religion, sex, gender identity, sexual orientation, or

age.

Clackamas Women’s Services operates its program, services, and activities in compliance with federal

nondiscrimination laws.

Please submit a resume and cover to with the subject line of CWS Shelter Case

Manager

Employee Signature Date

Program Manager / Director Title Date

• As noted in CWS Personnel Policies : any job may be reclassified at any time.
6 hours ago