We’re in search of a hotel front desk manager that will provide exceptional service, so every guest who stays with us becomes a repeat customer.
You’ll be the face of the operation and the first person guests see when they come through the doors. You’ll be responsible for supervising staff, interacting with guests, and ensuring our high standards for customer satisfaction are met.
If you have 1 year of previous hospitality experience and you’re looking for a leadership opportunity on an already fantastic team, apply now!Must possess a high school diploma or equivalent certification (GED)
Over 2 years of experience in office management in the hospitality industry as a front desk supervisor or similar position
Prior hospitality experience of 1 year is required for this position
Bookkeeping skills and experience with MS Office a plus
Possess excellent management skills, communication skills, and multitasking skills
Engage with hotel guests in person and over the phone, help with any questions they may have, and resolve complaints
Compile occupancy reports and financial information for the general manager
Handle the front desk budget and order office supplies as needed
Direct front desk operations and ensure customer service meets our high standards for guest satisfaction
Supervise current front desk staff and hire and train new staff to make sure they’re providing excellent customer service and implementing hotel policies
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