Bilingual Care Coordinator

Job Summary

Homeland has partnered with a leading provider of employee benefits, specializing in dental health coverage for millions across the U.

S. Our client is seeking a Bilingual Care Coordinator to join their team.

As a Bilingual Care Coordinator specializing in dental insurance, particularly within the Medicaid framework, you will act as a vital link between patients, dental providers, and the Medicaid program.

Your primary responsibilities will include helping members understand their benefits, scheduling appointments, and guiding them on how to effectively utilize their dental coverage.

The Care Coordination Team plays a crucial role in ensuring that Medicaid members receive the dental care necessary for optimal oral health.

Beyond dental services, the team also connects members with community resources to address their broader needs. Your work will significantly influence key outcomes, such as benefit utilization and care for members with specific health considerations, including those who are diabetic or pregnant.

In this role, you will reach out to members who have not recently accessed their benefits or are new to the plan, assisting them with initial appointments, follow-ups, and emphasizing the importance of preventive care.

This position requires empathy, patience, attention to detail, and effective planning and documentation skills to ensure a successful and supportive experience for all members.

Responsibilities

• Assist patients in understanding their dental benefits, coverage, and treatment options
• Coordinate care by scheduling dental appointments and follow-ups when necessary
• Collaborate with dental providers and patients to ensure timely and appropriate service delivery
• Verify patient eligibility for Medicaid dental benefits and assist with changes to dental home assignments
• Maintain accurate and up-to-date patient records, documenting interactions, care coordination efforts, and changes in coverage or treatment plans
• Follow up with patients post-treatment to ensure care was received and address any issues with Medicaid coverage
• Advocate for patients by identifying and addressing barriers to appropriate dental care, such as transportation, language, or scheduling conflicts
• Coordinate with internal teams and community-based organizations to address identified barriers
• Conduct outreach efforts to inform Medicaid members about their available dental benefits
• Utilize empathy and communication techniques to engage with members who haven't seen a dentist in a while or are new to the plan
• Maintain timely and effective communication with members, providers, and intradepartmental staff
• Accurately document and track all communications to ensure proper reporting to compliance agencies
• Identify potential members eligible for case management
• Achieve high accuracy and quality with a focus on reducing barriers to oral health treatment
• Foster a mindset of innovation and automation
• Work effectively with a diverse population, including individuals from underserved communities

Requirements

• High school diploma or equivalent
• Bilingual in Spanish or Haitian Creole (required)
• 2+ years of experience in healthcare or call center environments
• 1+ year of experience in a dental office, including dental insurance navigation and healthcare coordination
• 1+ year of experience with Medicaid dental coverage and claims processes
• 1+ year of experience working with underserved, at-risk, Medicaid, and diverse populations
• 1+ year of experience with electronic health record (EHR) systems
• Excellent communication and interpersonal skills
• Detail-oriented with strong organizational and time-management abilities
• Strong oral and written communication skills in English and Spanish or Haitian Creole
• 1+ year of experience working with multiple systems and screens, including MS Office
• Experience in a dental office or dental certification (preferred)
• Experience with Medicaid or government-funded health programs
• Knowledge of dental procedures, treatments, and terminology

Benefits

Our client provides meaningful and challenging work that fosters innovation in a secure and compliant environment, alongside a competitive compensation package.

Benefits include comprehensive medical, dental, vision, life, and disability coverage for employees and their dependents with no waiting period, a 401(k) plan with company match, tuition assistance, paid parental leave, and backup family care.

Their collaborative workspaces encourage creativity and talent development, while flexible time off, dress code, and work location policies promote work-life balance.

The company values inclusion and diversity through Employee Resource Groups and is dedicated to social responsibility, community outreach, educational partnerships, and sustainability efforts.

Summary

Apply today!

EEO Notice

Homeland LLC is an Equal Opportunity Employer. Homeland LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

Homeland LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Reasonable accommodation is available for qualified individuals with disabilities, upon request.