Reservations and Administrative Coordinator - Rock Eagle

Posting Details

Posting Details

Posting Number

S14017P

Working Title

Reservations and Administrative Coordinator - Rock Eagle

Department

CAES-Rock Eagle 4-H Center

About the University of Georgia

Since our founding in 1785, the University of Georgia has operated as Georgia's oldest, most comprehensive, and most diversified institution of higher education (https : / / www.uga.edu / ) . The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly formed School of Medicine.

About the College / Unit / Department

College / Unit / Department website

Posting Type

External

Retirement Plan

TRS or ORP

Employment Type

Employee

Benefits Eligibility

Benefits Eligible

Full / Part time

Full Time

Work Schedule

Additional Schedule Information

Schedule may vary based on the needs of the center

Advertised Salary

Commensurate with Experience

Posting Date

08 / 18 / 2025

Open until filled

Yes

Closing Date

Proposed Starting Date

09 / 02 / 2025

Special Instructions to Applicants

Location of Vacancy

Rock Eagle 4-H Center

EEO Policy Statement

The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ( hrweb@uga.edu ).

USG Core Values Statement

The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https : / / www.usg.edu / policymanual / section8 / C224 / #p8.2.18_personnel_conduct .

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https : / / www.usg.edu / policymanual / section6 / C2653 .

Position Information

Classification Title

External Affairs Professional

FLSA

Exempt

FTE

1.00

Minimum Qualifications

Requires at least a baccalaureate degree in the field. Please contact your Human Resources office for an evaluation of education / experience in lieu of the required minimum qualifications.

Preferred Qualifications

Position Summary

The Reservations and Administrative Coordinator provides oversight for all aspects of events conducted at Rock Eagle 4-H Center. Responsibilities include managing reservations calendar, facilities and banquet coordination, budgeting, pricing structures, receiving payments, checking in with onsite groups, receiving feedback from guest groups, development of marketing materials, maintaining operational standards, goal setting, increasing awareness of services, and oversight of the functions of the administrative office. The Reservations and Administrative Coordinator also assist with registration of 4-H events including summer camp and other annual 4-H events.

Communication is a key skill to the success of the position. The person in this role will be expected to effectively communicate and distribute information.

Rock Eagle 4-H Center host over 500 events serving over 50,000 participants annually. Rock Eagle offers a variety of conference services including lodging, meals, programs, and meeting space. The Reservations and Administrative Coordinator will need to accommodate multiple guest groups at the same time.

The Reservations and Administrative Coordinator will work with user groups to ensure onsite needs are met including menu selections, allergen awareness, and building set ups, lodging needs, programming and other related requests. The person in this role will work closely with the center director and other department managers to ensure communication is taking place across all departments at Rock Eagle 4-H Center. The Reservations and Administrative Coordinator is responsible for the operations of Rock Eagle 4-H Center administration office providing leadership, direction, and vision to the administration team. Oversight includes strategic planning, goal setting and administration. Establishes and maintains operational policies such as uniforms, attendance, and cooperation while focusing on high-quality, customer centered outcomes.

The Reservations and Administrative Coordinator receives direction from the 4-H Center director and participates as a core member of the leadership team at Rock Eagle 4-H Center, which is built on relationships, respect and the pursuit of excellence. This includes assisting with the development and implementation of center wide trainings and staff enrichment opportunities.

Occasional weekend and evening work as well as on call hours.

Knowledge, Skills, Abilities and / or Competencies

• Excellent organizational skills to effectively coordinate a number of events at the same time while managing a large number of details
• Ability to work under pressure and meet deadlines
• Excellent customer service while serving internal and external customers
• Skills in negotiation, sales, and marketing
• Basic knowledge of facility operations including AV equipment and banquet services
• Excellent communication skills including telephone, email, and in person
• Computer efficiency including ability to navigate online reservation systems, Microsoft suite, and other online platforms
• Ability to facilitate meetings related to guests needs and facility operations
• Ability to manage staff and provide feedback
• Remember, organize, and consistently focus on a large amount of details and come to appropriate conclusions
• Willingness to assist other departments when needed

Physical Demands

Is driving a responsibility of this position?

Yes

Is this a Position of Trust?

Yes

Does this position have operation, access, or control of financial resources?

Yes

Does this position require a P-Card?

No

Is having a P-Card an essential function of this position?

No

Does this position have direct interaction or care of children under the age of 18 or direct patient care?

Yes

Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications)

Yes

Credit and P-Card policy

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website .

Background Investigation Policy

Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website .

Duties / Responsibilities

Duties / Responsibilities

Handles reservations for conference groups interested in holding events at Rock Eagle 4-H Center. This includes initial communication, checking availability and gathering necessary information from guest including participant numbers, meals, lodging, room set-ups, programming, etc. Manage online reservation system. Receive and receipt payments. Answers all other inquiries about the Center and arranges on-site visits from potential customers.

Percentage of time

25

Duties / Responsibilities

Works with customers on site to ensure that expectations are being met. Assist in resolving any issues that may arise during a groups visit to Rock Eagle 4-H Center. Follows up with groups after each event to receive feedback on services.

Percentage of time

20

Duties / Responsibilities

Communicates requested services to Rock Eagle 4-H Center departments managers including menu selections, allergen awareness, building set ups, lodging needs, programming and other requests. Work closely with the center director and other department managers to ensure communication is taking place across all departments at Rock Eagle 4-H Center.

Percentage of time

25

Duties / Responsibilities

Manages the operations of Rock Eagle 4-H Center administration office providing leadership, direction, and vision to the administration team. Oversight includes strategic planning, goal setting and administration. Establishes and maintains operational policies such as uniforms, attendance, and cooperation while focusing on high-quality, customer focused outcomes.

Percentage of time

15

Duties / Responsibilities

Manages the Georgia 4-H Event registration site for the 4-H summer camping activities on site. This includes accepting and managing deposits made for each participant prior to the events. Handles onsite registration during events.

Percentage of time

15