Search jobs > Des Plaines, IL > Banquet manager

Manager Banquets

Rivers Casino
Des Plaines, IL , US
Full-time

Positions Summary : Responsible for overseeing operations for all banquets and events

Essential Job Functions :

  • Ensure guest service standards are met consistently
  • Ensure a maximum level of service and satisfaction throughout the Banquet department
  • Attends BEO / GEO meetings when required
  • Assist with requisitions for event equipment including china, glass and silverware
  • Organize the flow of service with Chef and discuss expediting systems, special needs, timing, etc.
  • Communicate with Banquet Housemen on event room setup and breakdown
  • Ensure proper staffing for forecasted volume and budgetary guidelines
  • Ability to extend complimentary services in accordance with the approved comp matrix
  • Achieve proper food and liquor / beverage costs consistent with budgeted expense
  • Maintain high sanitation and safety standards, meeting all required regulatory standards
  • Ensure compliance with regulatory controls both internal and external including but not limited to state and federal laws
  • Responsible for proper ordering for the Banquet department including but not limited to food, beverages & supplies
  • Ensure all recipes are adhered to consistently
  • Ensure rotation of products to consistently provide the freshest product to guests
  • Notify team members and supervisors of changes in policies and procedures
  • Ensure that all Team Members are treated in a fair and consistent manner
  • Conduct monthly meetings with the leadership team for Banquet Team Members (BTM)
  • Create, process and post banquet checks in Amadeus and Micros
  • All other duties as assigned

Qualifications :

  • Must be 18 years of age or older.
  • Bachelor’s Degree or other four-year degree preferred
  • Four or more years of experience in a restaurant / hotel / event center environment with at least one year of management experience preferred
  • Must have a proven track record demonstrating sound judgment and the ability to perform well under pressure
  • Knowledge of state liquor regulations and point of service systems required.
  • Must possess outstanding interpersonal communication skills to effectively interface with Team Members and guests
  • Must have successfully completed and maintain certification in ServSafe (Food Sanitation Management) within 120 days of employment
  • Must have alcohol certification or be able to obtain within 120 days of employment
  • Must be able to use a computer
  • Ability to successfully fulfill the pre-employment process, and obtain and maintain all necessary licensing
  • Ability to work flexible shifts and days of the week including holidays

Working Conditions :

  • Regularly required to see, talk and hear; use hands to finger, handle, or feel and reach with hands and arms; stand and walk
  • Must occasionally lift and / or move up to 50 pounds
  • Frequently required to stoop, crouch or kneel
  • Ability to interact with others while maintaining a courteous and positive demeanor
  • Ability to work in a noisy and fast-paced environment
  • 22 days ago
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