Role : Avaya Contact Centre Support Engineer
Location : Minneapolis, MN - Onsite
Hire Type : Fulltime - Permanent
Skills
In-depth knowledge of Avaya Cloud Contact Center IVR systems.
Proficiency in cloud-based IVR scripting and call flow design.
Strong troubleshooting and problem-solving skills.
Experience with cloud telephony systems, VoIP, and related technologies.
Familiarity with CRM and cloud contact center software integrations.
Excellent communication and interpersonal skills.
Ability to work independently and in a team environment.
Strong organizational skills and attention to detail.
Customer-oriented with a focus on delivering high-quality support.
Certifications : Relevant certifications in cloud IVR systems or contact center technologies are a plus.
Roles & Responsibilities
Technical Support : Provide advanced technical support for Avaya Cloud Contact Center IVR systems, addressing and resolving complex issues.
System Configuration : Configure and manage cloud-based IVR call flows, scripts, and routing rules to optimize customer experience and operational efficiency, including performing Add, Change, Delete requests for contact center users.
Troubleshooting : Diagnose and troubleshoot IVR-related issues, identifying root causes and implementing effective solutions in a cloud environment.
Performance Monitoring : Monitor cloud IVR system performance, analyze metrics, and suggest improvements to enhance reliability and effectiveness.
Prashant Singh
Sr. Account Manager - Enterprise Business
NetSource Inc.
Direct () - Board () - Ext. Fax : () -
Office : Davidson Ave, Suite , Somerset, NJ
LinkedIn : Website :
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