Regional Service Manager

Exact compensation may vary based on skills, experience and / or education, and location. This position is also eligible for an annual bonus.

GENERAL PURPOSE OF JOB

The Regional Service Manager provides support and guidance to Service Managers with implementation and interpretation of bank policies and procedures, Federal and State Regulations, customer service training, expense control, operations efficiency and protection of bank assets.

Regional Service Manager needs to be innovative, confident yet diplomatic and must be able to manage through influence.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

• Complies with and stays abreast of all policies and procedures, federal and state laws applicable to the job.
• Provide, present and promote The Citizens Experience to all external and internal customers.
• Assist in setting goals and standards with Service Managers for quality customer service as well as maintaining Bank Customer Service Programs.
• Ensure that all established Bank policies and procedures are followed. This should be done through the means of conducting audits at the business financial centers personally and information provided by the Compliance Department.
• Monitoring of daily, weekly, monthly risk management reports for the Region.
• Identify and communicate risk assessment to Division Service Manager.
• Bring operational continuity to business financial centers by performing ongoing operational oversight including; training, compliance monitoring, resource management, trend analysis and cost control.
• Assist in researching and resolving customer service issues.
• Support Business Financial Center’s sales and service objectives.
• Assist with non-interest expense control and improvements.
• Assist in collection of non-interest income and meeting / exceeding the Bank’s collection goals.
• Ensure that the centers are conducting scheduled Citizens Experience Training as well as Product Knowledge Training.
• Provide guidance with special pricing and account set up requirements.
• Participate and encourage Service Managers to develop cross training program to gain operations efficiency.
• Provide leadership from an operational perspective, to a team of associates in mergers and / or acquisitions of other banks or business units.
• Participate in special assignments as directed.
• Other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and / or EXPERIENCE

Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and / or training;

or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Other Qualifications

Must be able to travel 50% of the time.

Certificates, Licenses, Registrations

Current driver's license.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit; use hands to fingers, handle, or feel and talk or hear.

The employee is occasionally required to reach with hands and arms. Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Salary Range : $73,770.00 To 103,278.00 Annually

40 hours per week.