Job Description
Job Description
Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay.
Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Compensation :
Responsibilities :
- Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
- Handle customer complaints as necessary
- Work with the housekeeping staff to ensure rooms are ready for new guests
- Bookkeeping : keep accurate records of all hotel guest account information
- Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
Qualifications :
- Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
- High school diploma, GED, or equivalent
- Comfortable taking telephone calls and mitigating stressful situations
- At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
- Working knowledge of Microsoft Office and reservation management systems
About Company
Marriott Schaumburg is located in the northwest suburbs of Chicago and boasts easy access to the highway for quick drives to downtown Chicago or O'Hare International Airport.
Discover the shops at Woodfield Mall or LegoLand, both one mile from our hotel. After a productive day at Schaumburg Convention Center, unwind at TopGolf Chicago or continue your work at our hotel.
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